Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
StoreManager

Alicia Rosa

McKinney,TX

Summary

Dynamic Store Manager with a proven track record at Salad And Go, excelling in customer service and sales coaching. Expert in inventory management and relationship building, driving significant increases in customer satisfaction. Adept at implementing marketing strategies that enhance brand awareness and foster team collaboration for sustained business growth.

Overview

8
8
years of professional experience

Work History

Store Manager

Salad And Go
02.2024 - Current
  • Assisted in daily store operations, ensuring smooth customer service and product availability.
  • Learned inventory management techniques to maintain stock levels and minimize shortages.
  • Supported team members in achieving sales goals through effective communication and collaboration.
  • Adapted quickly to new systems and processes for efficient store management.
  • Engaged with customers to provide information on products and services, enhancing overall experience.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Collaborated with marketing team to develop and implement local marketing strategies, raising brand awareness.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

General Manager

HTeaO
09.2021 - 09.2023
  • Initiated local marketing campaign, increasing foot traffic and sales.
  • Advanced dealership reputation through participation in community events and local marketing initiatives.
  • Spearheaded local marketing campaign to increase weekday foot traffic, collaborating with nearby businesses for cross-promotion opportunities.
  • Spearheaded local marketing efforts to attract new customers and strengthen brand awareness within the community.
  • Directed daily operations to ensure efficient tea service and customer satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Established operational protocols that improved service speed and quality consistency.
  • Fostered a positive work environment through effective communication and conflict resolution.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Proteam Coordinator

Panera Bread
07.2017 - 03.2020
  • Assessed trainee performance through observations, providing constructive feedback to improve competencies.
  • Collaborated with management to identify training needs, aligning development programs with organizational goals.
  • Maintained up-to-date knowledge of industry standards and protocols, ensuring training content remained relevant and effective.
  • Fostered a supportive learning environment that encouraged open communication and continuous improvement among trainees.
  • Provided on-the-job training and support to new hires, fostering a collaborative learning environment.
  • Adapted training content to meet diverse learning styles and organizational needs.
  • Implemented innovative techniques to improve knowledge retention among trainees.
  • Travel for NSO, opening several successful locations
  • Oversee team of trainers during all NSO
  • Hold responsibility of successful grand opening
  • Provide support for rebuild locations

Education

High School Diploma -

Plano East Senior High
Plano, TX
05.2013

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Team leadership
  • Store opening and closing
  • Store displays
  • Sales expertise
  • Relationship building and management
  • Sales coaching
  • Advertising and marketing
  • Marketing and promotions
  • Special events

Accomplishments

  • Grand open several locations with multiple companies
  • through local marketing grew sales 21-30% year over year
  • maintained low turnover rate
  • Built great business partnerships

Timeline

Store Manager

Salad And Go
02.2024 - Current

General Manager

HTeaO
09.2021 - 09.2023

Proteam Coordinator

Panera Bread
07.2017 - 03.2020

High School Diploma -

Plano East Senior High

Similar Profiles

CREATE PROFILE