Alicia Ross
Rancho Cucamonga,CA
Summary
- Customer Service/Assessment/Management:
- Resolved customer inquiries and complaints by actively listening, identifying solutions, and ensuring timely resolutions to enhance overall customer satisfaction.
- Assessed customers need to recommend personalized products and services, contributing to improved customer retention and loyalty.
- Trained and supported new team members in customer service protocols, fostering a more efficient and cohesive work environment. Youth Mentor/Nonprofit work:
- Led youth mentorship programs focused on bullying prevention and personal empowerment, supporting at-risk youth in building confidence, making healthy decisions, and fostering positive relationships.
- Organized and executed successful fundraisers and events, working closely with community leaders and donors to secure resources for anti-violence and empowerment initiatives.
- Collaborated backstage with leaders and fellow mentors to ensure seamless program execution, demonstrating leadership and adaptability in high-pressure environments.
- Provided administrative support to the organization’s founder and staff, managing schedules, coordinating events, and contributing to program development.
Overview
9
9
years of professional experience
Work History
Peer Support Specialist Intern
Inland Empire Outreach Center
San Bernardino, CA
09.2025
- Provided one on one support to men in rehabilitation and assisted them in developing stability, emotional awareness, and future-focused mindsets.
- Helped clients secure employment by guiding them through job searches, interview preparation, routine-building, and confidence-building strategies.
- Supported individuals in exploring gratitude practices, strengthening their sense of hope, and connecting with faith or other sources of motivation.
- Built trusting professional relationships where clients felt comfortable sharing personal goals, challenges, and experiences.
- Applied principles of Industrial Organizational Psychology to real-world situations, including motivation, behavior change, job readiness, and overall well-being.
- Demonstrated cultural sensitivity while working with clients from diverse backgrounds and belief systems, adjusting support to meet each person’s individual needs.
- PSYC 5575 Internship with Professor Jen Lotto (CSUSB)
- Supervisor: Velveth Moreno | velveth@inlandempireoc.org
Personal Assistant/Peer Mentor
PARTI Program
San Jose, CA
02.2017 - Current
- Managed daily schedules and appointments for program leadership, ensuring optimal time management.
- Coordinated communication between team members and external stakeholders to facilitate project progress.
- Organized program events and meetings, preparing materials and managing logistics for successful execution.
- Conducted research to support program initiatives, synthesizing information into actionable insights for leadership.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Served as the first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
College Mentor
College Corps
San Bernardino, CA
08.2025 - 05.2026
- Facilitated peer-to-peer support to enhance academic success and personal development.
- Developed and implemented engaging workshops on study skills and time management techniques.
- Assisted students in navigating college resources, fostering confidence and independence.
- Collaborated with faculty to identify student needs and tailor mentorship strategies accordingly.
- Empowered students by cultivating a growth mindset focused on continuous improvement rather than fixed abilities or limitations.
- Conducted regular check-ins with mentees to provide support, celebrate successes, and address challenges encountered along the way.
- Completed 450+ service hours supporting college access initiatives and student engagement programs
- Conducted outreach through phone, email, and text campaigns to improve student participation
Sports Camp Leader
Woodcraft Rangers
06.2025 - 08.2025
- Served as a Sports Camp Leader with Woodcraft Rangers during Summer 2025, guiding youth through daily athletic activities that promoted teamwork, discipline, and confidence.
- Mentored campers by modeling positive behavior and offering support in social-emotional development through sports-based interactions.
- Fostered a safe, inclusive environment for diverse groups of youth, helping campers improve peer relationships and self-esteem.
- Collaborated with camp staff and program managers to plan structured sports routines while addressing campers' individual needs and group dynamics.
Education
Associates of Arts - Communications
Chaffey Community College
Rancho Cucamonga, CAAssociates of Science - Psychology
Chaffey Community College
Rancho Cucamonga, CABachelors of Arts - Industrial Organizational Psychology
Cal State University
San Bernardino, CASkills
- Employee Development
- Workplace Behavior & Motivation
- Organizational Psychology Principles
- Interview Preparation & Coaching
- Training Support
- Employee Engagement Support
- Microsoft Office Suite
- Conflict Resolution
- Leadership & Team Collaboration
Timeline
Peer Support Specialist Intern
Inland Empire Outreach Center
09.2025
College Mentor
College Corps
08.2025 - 05.2026
Sports Camp Leader
Woodcraft Rangers
06.2025 - 08.2025
Personal Assistant/Peer Mentor
PARTI Program
02.2017 - Current
Associates of Science - Psychology
Chaffey Community College
Bachelors of Arts - Industrial Organizational Psychology
Cal State University
Associates of Arts - Communications
Chaffey Community College