Alicia Ruano
East Springfield,OR
Summary
Reliable and upbeat team member, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, POS systems as well as merchandising and meeting deadlines. Dedicated and dependable with excellent organizational strengths and consistently strong work ethic.
Overview
12
12
years of professional experience
Work History
Bakery Team Member
Whole Foods Market
West Seattle, Washington
10.2019 - 09.2020
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Established superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
Bakery Production/Cashier Team Member
Whole Foods Market
Eugene , Oregon
12.2016 - 10.2019
- Cashiered and performed over 50 transactions daily with POS system efficiently and would resolve technical issues that would come up.
- Worked with customers to understand needs and provide excellent service
- Increased customer satisfaction by resolving issues
- Mixed dough scaled breads and cakes, and preformed baking duties.
Produce Team Member
Whole Foods Market
Portland, OR
04.2014 - 12.2016
- Pleasantly greeted customers and provided prompt and courteous service.
- Established strong customer loyalty by assisting customers with price checking fruits and vegetables and finding requested items in department.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Completed inventory counts on over 100 items to keep records current and promote accurate ordering.
General Manager
Bugattis
Portland, OR
11.2006 - 04.2012
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring over 40 personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
General Studies
Portland Community College
Portland, ORSkills
- Strong Communication and Interpersonal Skills
- Customer Experience
- POS System Operations
- Excellent Written and Verbal Communication
Accomplishments
- I have successfully opened two Whole Food Stores in Eugene and West Seattle.
- I won team member of the month, on three occasions during my time with Whole Foods.
Timeline
Bakery Team Member
Whole Foods Market
10.2019 - 09.2020
Bakery Production/Cashier Team Member
Whole Foods Market
12.2016 - 10.2019
Produce Team Member
Whole Foods Market
04.2014 - 12.2016
General Manager
Bugattis
11.2006 - 04.2012
General Studies
Portland Community College
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