Alicia Russell
indianapolis,Indiana
Summary
Dynamic food service professional with a proven track record at Donatos, excelling in customer service and problem-solving. Recognized for enhancing operational efficiency and training staff to elevate service standards. Committed to teamwork and maintaining high-quality control, ensuring exceptional guest experiences while adhering to food safety protocols.
Overview
4
4
years of professional experience
Work History
Retail Food Service
Chicken Salad Chick
Indianapolis, IN
09.2024 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
Food Service Manager
Donatos
Indianapolis, IN
03.2021 - 07.2024
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food sto
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
- Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
Education
High School Diploma -
Ben Davis H.S
Indianapolis, IN05-1998
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Retail Food Service
Chicken Salad Chick
09.2024 - 04.2025
Food Service Manager
Donatos
03.2021 - 07.2024
High School Diploma -
Ben Davis H.S