Paige Mason
Hegins,PA
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Ruby Tuesday Restaurant. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in cash handling and inventory management, consistently delivering exceptional service while maintaining a clean and organized environment. Passionate about fostering positive customer relationships.
Overview
9
9
years of professional experience
Work History
Food Service/Retail
Hegins Fuel & Deli
08.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Checked and ordered inventory.
- Checked lottery sales and ordered lottery tickets
Waitress
Ruby Tuesday Restaurant
Pottsville, PA
09.2020 - 08.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Sales Associate
Family Dollar
Tremont, PA
09.2018 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sandwich Artist
SUBWAY®Restaurants
Pottsville, PA
06.2016 - 08.2018
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
Education
Student
Pottsville Area High School
Pottsville 06.2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Strong multitasking
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Handling complaints
- Payment processing
- Memory retention
- Complex Problem-solving
- Accurate money handling
- Complaint resolution
- Active listening
- Supply restocking
- Table bussing
- Tableside service
- Dining area maintenance
- Sales techniques
- Sales expertise
- Inventory management
- Item promotion
- Conflict resolution
- Reservation management
- Point of sale (POS) system operations
- Price memorization
- Hospitality and accommodation
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Time management
- Store opening and closing
- Staff supervision
- Store operations
- Stock management
- POS systems
- POS systems operations
- Employee scheduling
- Hiring and training
- Pricing and markdowns
- Upselling and cross selling
- Work Planning and Prioritization
- Goals and performance
- Mentoring and coaching
- Issue resolution
- Stock rotations
- Order management
- Inventory counting
- Sales strategies
- Strategic merchandising
- Shift scheduling
- Business development and planning
- Billing
- New hire training
- Budgeting and cost control
- Staff training/development
- Scheduling
- Staff development
- Sales tracking
- Schedule management
- Relationship building
- Inventory tracking and management
- Financial management
- Goal setting
Timeline
Food Service/Retail
Hegins Fuel & Deli
08.2023 - Current
Waitress
Ruby Tuesday Restaurant
09.2020 - 08.2023
Sales Associate
Family Dollar
09.2018 - 07.2021
Sandwich Artist
SUBWAY®Restaurants
06.2016 - 08.2018
Student
Pottsville Area High School