Alicia Sanders
Dallas,Texas
Summary
Customer Service Representative/ dispatcher with over 7 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
9
9
years of professional experience
Work History
CurrentDispatcher/ Telephone Service Rep
Always Answer
07.2016 - Current
- Answer calls, take messages, and transfer calls to correct individuals
- Observe all establish procedures and guidelines to properly dispatch messages
- Receive service requests, prioritize responses, and optimized utilization of team resources in dispatching personnel
- Place online orders for on many accounts
- Receive information and provide service on numerous inbound calls for multiple companies
- Kept close attention to details from callers while working in fast paced environment
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor
- Help large volume of customers every day with positive attitude and focus on customer satisfaction
- Record and update customer information in online systems.
Cashier/ Fitting Room Associate
Ross
06.2014 - 07.2016
- Managed dressing room operations, assigning guest fitting rooms and counting garment selections
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Checked garments for damage and placed tags prior to returning items to sales floor
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Assisted customers with returns, refunds and resolving transaction issues
Education
Pharmacy Technician - Pharmacy
Kaplan College
Farmers Branch, TX07.2008
Skills
- Social Perceptiveness
- Schedule Management
- Problem Solving
- Reading Comprehension
- Active Listening
- Effective Customer Service
- Call Control
- Critical Thinking
- Account Management
- Order Taking
Timeline
CurrentDispatcher/ Telephone Service Rep
Always Answer
07.2016 - Current
Cashier/ Fitting Room Associate
Ross
06.2014 - 07.2016
Pharmacy Technician - Pharmacy
Kaplan College
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