CHANTALE MCCULLOUGH
Greenville,SC
Summary
Dynamic professional with over 23 years of experience in quality control and customer service, notably with Century Plastics. Excelled in analyzing production quality, enhancing customer satisfaction, and resolving complex issues through active listening and social perceptiveness. Demonstrated proficiency in clerical tasks and quality control analysis, leading to significant performance efficiencies.
Overview
31
31
years of professional experience
Work History
Sp Billing and Customer Service Rep I
Hartford Insurance Group
Greenville, SC
01.2025 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
RSC REP III
Spectrum
Greer, SC
08.2017 - 08.2024
- Provided outstanding customer service and support to clients, resolving inquiries efficiently and effectively.
- Developed relationships with customers by providing prompt responses to requests and inquiries.
- Responded to customer inquiries via telephone, email, and in person.
- Successfully managed multiple projects simultaneously while maintaining high standards of performance.
- Demonstrated excellent communication skills, both verbal and written, when interacting with customers and colleagues.
- Utilized knowledge of products and services to resolve customer issues efficiently and effectively.
QUALITY INSPECTOR/CUSTOMER SERVICE
Century Plastics
Simpsonville
07.2000 - 07.2017
- Analyze quality control test results and provide feedback and interpretation to production management or staff
- Stop production if serious product defects are present
- Communicate quality control information to all relevant organizational departments, outside vendors, or contractors
- Collect and analyze production samples to evaluate quality
- Monitor performance of quality control systems to ensure effectiveness and efficiency
- Identify quality problems or areas for improvement and recommend solutions
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation.
CASHIER/FASHION CSR
Kmart
Mauldin
04.1994 - 04.1998
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations
- Count money and audit money drawers
- Assist customers by providing information and resolving their complaints
- Greet customers entering establishments
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Answer customers' questions, and provide information on procedures or policies.
Education
High School Diploma - undefined
Woodmont High School
SCSocial Work
Benedict College
SCSkills
- Customer and Personal Service
- Quality Control Analysis Monitoring
- Complex Problem Solving
- Active Listening
- Clerical
- Social Perceptiveness
Timeline
Sp Billing and Customer Service Rep I
Hartford Insurance Group
01.2025 - Current
RSC REP III
Spectrum
08.2017 - 08.2024
QUALITY INSPECTOR/CUSTOMER SERVICE
Century Plastics
07.2000 - 07.2017
CASHIER/FASHION CSR
Kmart
04.1994 - 04.1998
High School Diploma - undefined
Woodmont High School
Social Work
Benedict College