Tekera Williams
Palatka
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Billing Representative , Customer Service Rep
Conntinnum
10.2021 - 06.2024
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
Customer Service Representative
Accenture
05.2020 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Security Officer
First Coast Security
08.2018 - 04.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Education
Technical - Massage Therapy
First Coast Security
Saint Augustine, FL06.2017
High School Diploma -
Palatka High School
Palatka, FL05.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Customer Relations
Timeline
Billing Representative , Customer Service Rep
Conntinnum
10.2021 - 06.2024
Customer Service Representative
Accenture
05.2020 - 10.2022
Security Officer
First Coast Security
08.2018 - 04.2020
Technical - Massage Therapy
First Coast Security
High School Diploma -
Palatka High School
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