Michele Tullos
Billing Representative 2
Kettering,OH
Summary
Dynamic professional pursuing a career in Accounting or Administration, equipped with a robust background in customer interactions and service solutions. Proven expertise in conflict resolution, communication, and problem-solving fosters efficient and empathetic service delivery, driving results that align with customer and organizational objectives. Recognized for reliability and a proactive approach, with comprehensive skills in preparing invoices, processing payments, and managing past-due balances. Thrives in collaborative team environments, adept at navigating complex billing issues and adapting to evolving needs, ready to contribute effectively in fast-paced settings.
Overview
30
30
years of professional experience
Work History
Customer Service Billing Rep. 2
Charter Spectrum
Blue Ash, OH
05.2023 - Current
- Processed customer billing inquiries efficiently, ensuring accurate account management and resolution of discrepancies.
- Collaborated with cross-functional teams to streamline billing processes and enhance customer satisfaction.
- Reviewed and solved account and billing discrepancies.
- Adapted quickly to changing technologies or systems upgrades, ensuring minimal disruption to daily workflow during transitions periods.
Store Manager
Dollar General
West Alexandria, Ohio
08.2016 - 08.2022
- Made schedules
- Trained and supervised employees
- Reports and deposits
- Planograms, stocking and receiving trucks
Service Desk
Kmart Corporation
Eaton, Ohio
06.2015 - 07.2016
- Supervised cashiers
- Online orders and answered phones
- Processed returns and cashier
Accounting Assistant
Windmoor Healthcare
St. Petersburg, Florida
02.1999 - 06.2001
- Monitored bank balances on a daily basis
- Coded vendor invoices
- Data entry and processing of vendor payments
- Communicated directly with vendors regarding their accounts
- Maintained hospital census spreadsheets
Accounts Payable
Bay Resources, Inc.
St. Petersburg, Florida
01.1996 - 02.1999
- Responsible for training of new employees
- Coded vendor invoices and matched purchase orders
- Processed invoices and expense reports for payment
- Maintained required spreadsheets
Education
High School Diploma -
Gibbs High School
St. Petersburg, FLSkills
- Customer service
- Problem-solving
- Multitasking and organization
- Highly motivated
- Friendly and outgoing
- Dependable and reliable
- Microsoft office
- Data entry experience
- Invoice processing
- Payment processing
- Account management
- Account reviews
- Dispute resolution
- Data research
Timeline
Customer Service Billing Rep. 2
Charter Spectrum
05.2023 - Current
Store Manager
Dollar General
08.2016 - 08.2022
Service Desk
Kmart Corporation
06.2015 - 07.2016
Accounting Assistant
Windmoor Healthcare
02.1999 - 06.2001
Accounts Payable
Bay Resources, Inc.
01.1996 - 02.1999
High School Diploma -
Gibbs High School