Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Alonso Miranda

Mcallen,TX

Summary

Dynamic customer service professional with a proven track record at Spectrum, excelling in conflict resolution and persuasive negotiation. Adept at enhancing customer satisfaction through effective communication and critical thinking. Recognized for training new representatives and consistently delivering tailored solutions to meet diverse client needs.

Overview

7
7
years of professional experience

Work History

Rep 3 Core Billing Customer Service Rep

Spectrum
McAllen, Texas
07.2023 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Trained new representatives on customer service best practices and tools.
  • Assisted customers with inquiries about services and billing issues.

Insurance Agent

GM Insurance Agency
Mcallen, TX
12.2018 - 06.2023
  • Conducted sales outside in the field via face to face interactions with both potential and existing customers.
  • Responded to customer inquiries and problems to promote great service.
  • Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
  • Analyzed customer needs and provided best options, upselling products and services.

Sales Representative

ADT Solar
Harlingen, TX
03.2021 - 02.2022
  • Conducted outside sales interactions with potential customers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.

Education

Bachelor's - Marketing

University of Texas Rio Grande Valley
Edinburg, TX
01.2021

License - Property And Casualty

Skills

  • Critical Thinking
  • Service Oriented
  • Persuasive Negotiation
  • Time Management
  • Verbal and Written Communication
  • Conflict resolution
  • Billing process
  • Product knowledge
  • Tutoring and Mentoring
  • Calm and Patient Demeanor
  • Written and Verbal Communication Skills
  • Collaboration and Teamwork

Languages

English: Native/ Bilingual, Spanish: Native/ Bilingual

Accomplishments

  • Spectrum Keys To Success Bronze Award
  • Spectrum Keys To Success Bronze Award
  • Spectrum Keys To success Silver Award
  • Progress Partner Role

Timeline

Rep 3 Core Billing Customer Service Rep

Spectrum
07.2023 - Current

Sales Representative

ADT Solar
03.2021 - 02.2022

Insurance Agent

GM Insurance Agency
12.2018 - 06.2023

Bachelor's - Marketing

University of Texas Rio Grande Valley

License - Property And Casualty

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