Nicholas Rectenwald
Akron
Summary
Dynamic customer service professional with a proven track record at Charter Communications, excelling in issue resolution and enhancing customer relations. Known for a calm demeanor under pressure and technical troubleshooting skills, I consistently deliver exceptional service, fostering positive experiences and driving performance improvement in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Rep 3, Customer Service Representative
Charter Communications, Spectrum
09.2022 - Current
- .Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sorting Associate
Amazon
06.2022 - 09.2022
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Stacked items according to weights, sizes, types, and picking priorities.
- Operated pallet jacks to move large and heavy items for sorting.
- Followed company policies and procedures to produce consistent work results.
Take-Out Specialist
Texas Roadhouse
02.2018 - 06.2022
- Utilized standard greetings and telephone etiquette when addressing and speaking with guests.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Engaged with guests making food and beverage decisions, advising on menu item availability, specials, and popular meal combinations and drink pairings.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Customer Service Representative
Plato's Closet
08.2016 - 02.2018
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered prompt service to prioritize customer needs.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
North High School
Akron, OH05-2018
Skills
- Cross-functional team development
- Customer relations
- Order problem solving
- Technical troubleshooting
- Performance improvement
- Critical thinking
- Inbound Phone Calls
- Upbeat and positive personality
- Calm and Professional under pressure
- Patient and empathetic
- Issue and complaint resolution
Accomplishments
- Multiple Silver Key Award winner
- I was part of the first round of Convergence training
- I have been used several times for group call listening and side by side peer mentoring
- Excellence Award winner
Timeline
Rep 3, Customer Service Representative
Charter Communications, Spectrum
09.2022 - Current
Sorting Associate
Amazon
06.2022 - 09.2022
Take-Out Specialist
Texas Roadhouse
02.2018 - 06.2022
Customer Service Representative
Plato's Closet
08.2016 - 02.2018
High School Diploma -
North High School
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