ALICIA SANDERS
Denver,CO
Summary
Seasoned process improvement professional with significant experience in overseeing daily operations, improving efficiency, upholding best practices, and leading successful teams. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Director of Operations
BlueBin
Seattle, WA
06.2022 - Current
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Developed training programs for new employees as well as existing staff members.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Identified areas where process improvements could be made resulting in increased productivity.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Developed and maintained client relationships to grow business and improve account retention.
- Established operational guidelines and identified opportunities for improvement.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Managed day-to-day operations of a large staff in multiple departments.
Assistant Director of Operations
BlueBin
Seattle, WA
07.2021 - 06.2022
- Conducted performance reviews of staff, providing feedback to ensure optimal productivity.
- Monitored daily operations, identifying areas for improvement and implementing solutions accordingly.
- Provided guidance and leadership to team members, ensuring they meet their targets.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Developed and maintained client relationships to grow business and improve account retention.
- Planned delivery routing, team workflows, and promotional initiatives.
Program Manager
BlueBin
Seattle, WA
10.2016 - 06.2021
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Analyzed data collected during the course of the program operations and reported results accordingly.
Senior Specialist
BlueBin
Seattle, WA
05.2012 - 10.2016
- Assessed customer needs and developed solutions to meet those needs.
- Implemented best practices in the use of tools and technologies related to project management.
- Reviewed processes and procedures to identify areas of improvement.
- Facilitated brainstorming sessions among teams to generate innovative ideas.
- Collaborated closely with upper management to develop corporate vision and roll out initiatives to meet goals.
Senior Student Safety Officer
Fresno Unified School District
Fresno, CA
01.2008 - 05.2012
- Ensured that all personnel are trained in proper safety practices and procedures.
- Organized and led student activities such as intramural sports, club meetings, and fundraisers.
- Coordinated with faculty members to ensure successful completion of assignments.
- Developed and implemented strategies to increase student engagement levels.
- Trained junior students in leadership skills such as communication and problem solving.
Education
Bachelor of Science - Professional, Technical, Business, And Scientific Writing
DeVry University
Villa Park, IL02-2012
Associate of Science - Clinical Assisting
San Joaquin Valley College
Visalia, CA09-2008
Skills
- Leadership training
- Strategic planning and execution
- Operations Oversight
- Process Improvement
- KPI Tracking
- Inventory Management
- Employee Development
- Change Management
Timeline
Director of Operations
BlueBin
06.2022 - Current
Assistant Director of Operations
BlueBin
07.2021 - 06.2022
Program Manager
BlueBin
10.2016 - 06.2021
Senior Specialist
BlueBin
05.2012 - 10.2016
Senior Student Safety Officer
Fresno Unified School District
01.2008 - 05.2012
Bachelor of Science - Professional, Technical, Business, And Scientific Writing
DeVry University
Associate of Science - Clinical Assisting
San Joaquin Valley College
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