Mikaela Morante
Denver,CO
Summary
Customer-focused professional with experience across aviation, healthcare, and administrative environments. Flight attendant trained for delivering exceptional customer care in fast-paced, high-pressure settings. Highly adaptable, detail-oriented, and trained to remain calm and professional during emergency and high-stress situations. Skilled in de-escalation, multitasking, and teamwork.
Overview
2026
2026
years of professional experience
Work History
Flight Attendant
United Airlines
2025 - Current
- Provided high-quality customer service in a fast-paced environment with constant guest interaction
- Resolved customer concerns professionally while maintaining a calm and positive demeanor
- Followed strict safety, security, and operational procedures
- Worked flexible hours, including early mornings, late nights, weekends and holidays
- Collaborative with team members
- Adapted quickly to changing priorities and environments
Patient Service Representative
Sharp Rees-Stealy Hospitals
01.2024 - 2025
- Accountable for securing patient financial responsibility.
- Checking-in patients to medical appointments.
- Schedules for appointments following provider guidelines and correct visit type.
- Provides patients with accurate appointment information.
- Usage of medical terminology.
- Verifying insurance coverage and collecting co-payments for visits.
Unit Secretary
Paradise Valley Hospital
01.2023 - 01.2024
- Maintained accurate and confidential patient records in compliance with hospital standards
- Coordinated time-sensitive patient documentation for admissions, discharges and psychiatric holds
- Communicated effectively with nurses, physicians, and care teams to ensure document completion
- Managed unit schedules to support staffing coverage for open and locked units
Patient Access Registration
Paradise Valley Hospital
01.2023 - 01.2023
- Collected and verified patient demographic information for hospital admissions and physician review
- Secured and verified insurance eligibility, benefits and authorizations to ensure timely processing of care
- Performed data entry and retrieval of data for physician review.
Retail and Pharmacy Associate
CVS Pharmacy
01.2021 - 01.2022
- Assisted customers while handling confidential health and prescription information
- Followed pharmacy procedures accurately to support medication preparation and pick up
- Performed COVID-19 testing support, including sample collection and documentation
- Maintained organized records and ensured compliance with safety and privacy standards
Education
Bachelor of Arts - Communication
New Era University
Quezon City, Philippines04-2019
Skills
- Customer Service & Guest Relations
- Clear Verbal & Written Communication
- Multitasking in Fast-Paced Environments
- Attention to Detail & Accuracy
- Time Management & Prioritization
- Problem Solving & Conflict Resolution
- Team Collaboration & Independent Work
- Professionalism Under Pressure
- Adaptability & Flexible Scheduling
- Confidentiality & HIPAA Compliance
- Data Entry & Record Management
- Microsoft Word, Excel & Powerpoint
Timeline
Patient Service Representative
Sharp Rees-Stealy Hospitals
01.2024 - 2025
Unit Secretary
Paradise Valley Hospital
01.2023 - 01.2024
Patient Access Registration
Paradise Valley Hospital
01.2023 - 01.2023
Retail and Pharmacy Associate
CVS Pharmacy
01.2021 - 01.2022
Flight Attendant
United Airlines
2025 - Current
Bachelor of Arts - Communication
New Era University