VERONICA LEACOCK BORCHARDT
Stafford,VA
Summary
Dynamic operations leader with a proven track record at United Airlines, achieving significant reductions in non-compliance findings. Expert in compliance oversight and root cause analysis, driving continuous improvement and operational excellence. Skilled in multi-functional team leadership and performance metrics, ensuring safety and quality governance in high-pressure environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager Partnerships, Workforce Readiness
United Airlines
Dulles, Virginia
08.2024 - Current
- Executed enterprise workforce capability strategy to support operational staffing at major United Airlines maintenance hubs including IAH, SFO, LAX, DEN, ORD, and IAD.
- Formulated governance frameworks incorporating skill progression models and competency checklists for regulatory compliance.
- Collaborated with executive teams to ensure resource balancing and alignment for future workforce stability.
- Engineered a reporting structure measuring critical readiness indicators and risk across various technical trades.
- Established standardized performance expectations that enhanced efficiency in skill development processes.
- Drove initiatives focused on shaping technician engagement and retention during growth and transformation phases.
- Defined readiness standards aligned with operational demands across maintenance facilities.
- Worked closely with labor groups to support collaborative workforce planning.
Assistant Manager, Operations & Quality Compliance
UNITED AIRLINES
01.2021 - 01.2025
- Led oversight of external heavy maintenance and essential service providers ensuring alignment to regulatory requirements, schedule demand, and internal operational standards.
- Reduced non-compliance findings across maintenance providers through structured oversight, quality control routines, audit discipline, and GMM alignment.
- Provided operational leadership supporting multi-site capability growth, workforce readiness, and adherence to airworthiness standards, engineering requirements, and procedural compliance.
- Delivered structured operational reporting including compliance performance metrics, risk assessment trends, and operational readiness dashboards for executive review.
- Conducted root-cause investigations tied to safety, quality, and documentation discrepancies and led corrective action tasking supporting continuous improvement and behavioral accountability.
- Trained internal and vendor leadership teams on quality expectations, safety standards, and compliance execution requirements to strengthen operational culture and reduce repeat deficiencies.
Program Manager, Airframe Maintenance Execution
ALASKA AIRLINES
01.2019 - 01.2021
- Managed execution of major airframe maintenance programs ensuring schedule adherence, cost alignment, technical quality, and safety requirements.
- Oversaw operational throughput and resource planning, supporting rapid operational tempo and maintenance capacity demands.
- Directed a frontline workforce of 100+ specialized aviation technicians ensuring safety, regulatory alignment, documentation accuracy, and operational discipline.
- Partnered with engineering, supply chain, safety, and planning teams to ensure readiness, workflow stability, and timely escalation of risks affecting delivery.
Maintenance Operations Leadership Pathway
DELTA AIR LINES
01.2014 - 01.2019
- Led operational decision-making for live maintenance environments, ensuring aircraft readiness and regulatory compliance.
- Facilitated communication between engineering, flight operations, planning, dispatch, and maintenance teams to achieve on-time outcomes.
- Executed troubleshooting and heavy maintenance tasks, conducting inspections and operational testing in accordance with FAA regulations.
Early Aviation Technical Roles
01.2011 - 01.2014
- Executed heavy maintenance and line operations for Hawaiian Airlines, Virgin America, and Horizon Air.
- Performed compliance auditing to uphold industry regulations.
- Ensured effective configuration control measures for aircraft systems.
- Facilitated cross-functional collaboration to enhance operational efficiency.
Education
Bachelor of Science - Technical Management: Project Management
Embry-Riddle Aeronautical University
Daytona Beach, FL09-2023
Associate of Applied Science - Aircraft Maintenance Technology
ISFPA Panama
Albrook, Panama01-2009
Skills
- Operational leadership
- Aviation production oversight
- Lean and continuous improvement
- Safety and quality governance
- Workforce utilization
- Vendor and MRO management
- Performance metrics
- Compliance oversight
- Root cause analysis
- Multi-functional team leadership
- Operational transformation
- Budget planning
- KPI reporting
Certification
- Harvard Division of Continuing Education: Women in Leadership Program for Emerging Leaders
- FAA Airframe & Powerplant License (A&P)
- FCC License
- Delta Air Lines - Airbus 330, 320, 319 & 321 Systems, Avionics and Airframe Maintenance Training (2014)
- Delta Airlines- Principles of Troubleshooting Training (2014)
- Electrical Wiring Interconnection System Qualified (2014)
- Delta Air Lines- Boeing 757, 767, 737 and 717 Systems, Avionics and Airframe Maintenance Training (2014)
- Delta Air Lines- GE and Pratt & Whitney ETOPS Engines qualified (2014)
- Virgin America – Airbus 320 Systems Introduction (2013)
- Virgin America – Airbus brake and tow Course (2013)
- Horizon Air – General Principles of Troubleshooting Training (2011)
- Horizon Air – basic Electrical Training (2011)
- Dash 8 Q400 initial Maintenance Course (2011)
Awards And Engagement
- AMT Magazine 40 Under 40 Award Recipient
- Speaker: Women in Aviation International Conferences (2023 & 2024)
- Founder & Leader: Women Leading in Tech Ops (United Airlines)
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Manager Partnerships, Workforce Readiness
United Airlines
08.2024 - Current
Assistant Manager, Operations & Quality Compliance
UNITED AIRLINES
01.2021 - 01.2025
Program Manager, Airframe Maintenance Execution
ALASKA AIRLINES
01.2019 - 01.2021
Maintenance Operations Leadership Pathway
DELTA AIR LINES
01.2014 - 01.2019
Early Aviation Technical Roles
01.2011 - 01.2014
Bachelor of Science - Technical Management: Project Management
Embry-Riddle Aeronautical University
Associate of Applied Science - Aircraft Maintenance Technology
ISFPA Panama