Alicia Sanders
Corona,CA
Summary
Dynamic call center and customer service professional with over 10 years of experience in client-facing roles, specializing in resolving complex issues and enhancing customer satisfaction. Proven ability to thrive in high-volume environments while maintaining keen attention to detail and delivering exceptional service. Strong communication and problem-solving skills foster lasting relationships with clients and promote a positive customer experience. Committed to continuous improvement and adapting strategies to meet evolving customer needs.
Overview
10
10
years of professional experience
Work History
Customer Support Representative
SJ Financial Group, LLC
11.2024 - Current
- Handled inbound/outbound calls, resolving inquiries promptly.
- Provided troubleshooting and effective problem resolution.
- Maintained accurate records of customer interactions.
- Analyzed feedback to drive service improvements.
- Remote
- Part-Time
Technical Support II & III
San Bernardino Register of Voters
09.2024 - 11.2024
- Verified and recorded inventory for election operations.
- Operated and maintained voting equipment to ensure reliability.
- Performed quality control on election materials.
Pension Analyst
UFCW Trust Fund
01.2006 - 01.2024
- Delivered customer service to pension plan members.
- Calculated and maintained pension benefits and sensitive records.
- Interpreted plan provisions and resolved complex issues.
- Issued accurate pension statements to plan participants.
Enrollment / Retiree Enrollment Clerk
UFCW Trust Fund
- Processed benefits and eligibility documents for active/retired members.
- Drafted and distributed official member communications.
- Maintained records, ensuring data integrity and compliance.
- Provide empathetic, professional communication while adhering to HIPAA and compliance standards.
Education
Certificate - Labor Studies
L.A. Trade Tech
Skills
- Advanced Microsoft Office proficiency
- Customer relationship management
- Call center operations
- Database entry
- Customer satisfaction
- Telephone etiquette
- Cash handling
- Relationship building
- Confidentiality
- Records retrieval
- Multitasking Abilities
- Attention to detail
Timeline
Customer Support Representative
SJ Financial Group, LLC
11.2024 - Current
Technical Support II & III
San Bernardino Register of Voters
09.2024 - 11.2024
Pension Analyst
UFCW Trust Fund
01.2006 - 01.2024
Enrollment / Retiree Enrollment Clerk
UFCW Trust Fund
Certificate - Labor Studies
L.A. Trade Tech
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