Summary
Overview
Work History
Education
Skills
References
Timeline
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GINA BELL

Katy,TX

Summary

Results-driven administrative and operations leader with 7+ years of experience in the U.S. Army supporting personnel, logistics, and organizational efficiency. Proven track record of enhancing administrative processes, optimizing school readiness programs, and safeguarding multimillion-dollar assets. Recognized for building high-performing teams and delivering mission-critical results in both government and remote environments.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Alorica
Houston, TX
12.2021 - 05.2022
  • Delivered remote customer support for Verizon clients, handling 60-80 inbound calls daily related to billing, account management, and technical issues.
  • Achieved 90% + call resolution rate and 95% + customer satisfaction by resolving issues eTiciently and professionally under performance-driven KPIs.
  • Accurately processed transactions and service adjustments using internal CRM tools, ensuring full compliance with Verizon's customer care standards.
  • Boosted customer retention by recommending customized service plans and product bundles aligned with the customer needs, contributing to revenue retention goals.

O?ice and Administrative Support Lead

United States Army
Fort Stewart, GA
02.2018 - 03.2020
  • Managed administrative services for a 400+ personnel unit, including document control, records, facilities planning, and education operations.
  • Streamlined Unit Schools Program by implementing a digital tracking system, increasing school readiness by 50% and 99% data accuracy.
  • Delivered advisement on travel regulations and entitlements, ensuring full compliance with DoD standards.
  • Processed 350+ travel authorizations via the Department of Defense Travel System (DTS), resolving technical issues and refining procedures to enhance user eTiciency.

Human Resources Specialist

United States Army
Fort Stewart, GA
02.2014 - 02.2018
  • Provided HR services, including strength reporting, readiness documentation, and personnel updates for active-duty soldiers.
  • Supported senior leadership with executive-level scheduling, event planning, and correspondence management.
  • Enhanced digital recordkeeping by applying advanced Microsoft OTice skills, improving turnaround time and data integrity.
  • Facilitated training sessions and maintained secured documentation, bolstering operational preparedness.

Quality Control Systems Specialist

United States Army
Fort Stewart, GA
02.2012 - 02.2014
  • Oversaw quality assurance programs to verify the accuracy of equipment production and service records.
  • Supervised recovery operations, securing $7-12 million in assets, contributing to a 9% reduction in costs through improved inventory management.
  • Led workforce development eTorts that enriched team performance and service tracking accuracy.

Education

Bachelor of Arts - Psychology, Management

Houston Christian University
Houston, TX
05.2025

Associate's - general studies

Columbia College
Columbia, MO
12.2019

Advanced Quartermaster/Chemical Equipment School - Quartermaster/Chemical Operations

Fort Lee
Fort Lee, VA
02.2013

High School Diploma -

H.L. Bourgeois High School
Gray, LA
05.2010

Skills

  • Government compliance
  • Military operations management
  • Travel management
  • Data retention management
  • Remote troubleshooting
  • Coordination of HIPAA compliance processes
  • Office operations oversight
  • Advanced Microsoft Office proficiency
  • Professional growth workshops
  • Customer service
  • Proficient in conflict management
  • Problem-solving
  • Microsoft office expertise
  • Technical support
  • Medical terminology
  • Retail sales customer service
  • Report preparation
  • Regulatory compliance
  • Call center operations
  • Data accuracy
  • Data analysis
  • Team collaboration
  • Employee training
  • Order fulfillment
  • Data collection
  • Information security
  • Senior leadership support
  • Payment processing
  • Account management
  • Quality assurance controls
  • Time management

References

References available upon request.

Timeline

Customer Service Representative

Alorica
12.2021 - 05.2022

O?ice and Administrative Support Lead

United States Army
02.2018 - 03.2020

Human Resources Specialist

United States Army
02.2014 - 02.2018

Quality Control Systems Specialist

United States Army
02.2012 - 02.2014

Bachelor of Arts - Psychology, Management

Houston Christian University

Associate's - general studies

Columbia College

Advanced Quartermaster/Chemical Equipment School - Quartermaster/Chemical Operations

Fort Lee

High School Diploma -

H.L. Bourgeois High School