Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ALICIA SANTIAGO

New York

Summary

Professional in community moderation with valuable experience in fostering positive online environments. Known for maintaining high standards and achieving results through effective conflict management and user interaction. Reliable team collaborator, adaptable to changing needs, with strong communication and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Moderator

Scholastic
01.2025 - Current
  • Developed guidelines and best practices for maintaining a respectful, professional tone in online discussions.
  • Reviewed and approved content submissions according to established policies, ensuring quality control across all channels.
  • Identified opportunities for cross-promotion with other online communities, driving increased traffic and engagement.
  • Collaborated with fellow moderators to create a safe, inclusive online environment for users.

Event Coordinator

Champlain College
09.2023 - 12.2024
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.

Intern

ARAS
07.2022 - 07.2023
  • Coordinating Program Resources
  • Sorted and organized files, spreadsheets and reports
  • Analyzed problems, identified solutions and made decisions
  • Completed research, compiled data, updated spreadsheets and produced timely reports
  • Collaborated in professional team to work on projects
  • Researched symbolism in the archive

Youth Ambassador

Tourette Association Of America
02.2021 - Current
  • Advocated for local youth and assisted with coordinating program resources
  • Traveled to Washington DC to speak on behalf of people with Tourette to Congress
  • Took classes on Tourette Syndrome
  • Mentored the newly diagnosed to increase moral among the community

Intern

The Studio Museum In Harlem
11.2021 - 06.2021
  • Collaborated in a group setting to aid in the creation of multiple art-based programs for underprivileged youth

Intern

Weill Cornell Medical Center
01.2021 - 05.2021
  • Analyzed problems, identified solutions and made decisions
  • Completed research, compiled data, and produced timely reports
  • Collaborated in professional team to solve workflow issues

Education

Bachelor of Arts -

Lehman College
Bronx, NY
05-2027

Skills

  • Proficient in Adobe Creative Suite
  • Proficient in Microsoft Office Suite
  • Cross-cultural communication
  • Collaboration
  • Attention to detail
  • Adaptability and flexibility

Accomplishments

  • After School Tea Time Club - Founder and President
  • 2 time Gold Key recipient of Scholastic Art and Writing Awards

Timeline

Moderator

Scholastic
01.2025 - Current

Event Coordinator

Champlain College
09.2023 - 12.2024

Intern

ARAS
07.2022 - 07.2023

Intern

The Studio Museum In Harlem
11.2021 - 06.2021

Youth Ambassador

Tourette Association Of America
02.2021 - Current

Intern

Weill Cornell Medical Center
01.2021 - 05.2021

Bachelor of Arts -

Lehman College

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