Alicia Schuh
Gardner ,KS
Summary
Dynamic and customer-focused professional with a proven track record at Starbucks, adept at enhancing customer experiences and boosting sales through exceptional service and beverage crafting skills. Leveraged time management and problem-solving abilities to excel in fast-paced environments, significantly contributing to team success. Skilled in cash handling and fostering positive customer relationships, consistently exceeding service expectations.
Overview
9
9
years of professional experience
Work History
Barista
Starbucks
Pittsburg, KS
08.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Barista
Scooter's Coffee
Pittsburg, KS
05.2021 - 07.2021
- Prepared and served high-quality beverages and food items while maintaining a clean and organized workspace.
Cashier
Casey General Store
Pittsburg, KS
07.2020 - 04.2021
Sales Associate
Big Lots
Pittsburg, KS
05.2016 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Problem-solving
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
Timeline
Barista
Starbucks
08.2021 - Current
Barista
Scooter's Coffee
05.2021 - 07.2021
Cashier
Casey General Store
07.2020 - 04.2021
Sales Associate
Big Lots
05.2016 - 06.2020