Alicia Sears
White Oak,WV
Summary
Dynamic Child Care Provider with a proven track record of fostering strong relationships with families at my self-employment. Leveraged patience and empathy to create engaging activities, ensuring a safe and healthy environment. As a Telesales Representative at Global Contact Services, I enhanced brand reputation through exceptional communication and problem-solving skills, driving sales growth.
Overview
20
20
years of professional experience
Work History
Child Care Provider
Self-employeed
02.2013 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Telesales Representative
Global Contact Services
11.2005 - 06.2010
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Overcame objections using friendly, persuasive strategies.
- Strengthened brand reputation by delivering exceptional service during each interaction with clients.
- Also handled the do not call list of numbers to be removed.
- transcriptions for all of the campaigns that were offered in the call center. transcripts of the calls between verifiers and the customer.
Education
Meadow Bridge High School
Meadow Bridge, WV05-2005
Skills
- Patience and empathy
- Child supervision
- CPR training
- Childcare
- Positive reinforcement
- Group leadership
- good communication skills and problem solving abilities
Timeline
Child Care Provider
Self-employeed
02.2013 - Current
Telesales Representative
Global Contact Services
11.2005 - 06.2010
Meadow Bridge High School
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