Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Sepulveda

Baton Rouge,LA

Summary

Dynamic Experience Manager at Southern Oaks Athletic Club with a proven track record in customer experience management and interdepartmental collaboration. Successfully streamlined operations, enhancing member satisfaction and loyalty. Skilled in staff training and conflict mediation, I foster strong relationships while driving team performance and achieving organizational goals.

Overview

20
20
years of professional experience

Work History

Experience Manager and Squad Coordinator

Southern Oaks Athletic Club
04.2021 - Current
  • Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
  • Fostered open lines of communication among squad members encouraging collaboration towards shared departmental goals.
  • Established strong relationships with members, fostering loyalty and repeat business through exceptional service delivery.
  • Conducted regular evaluations of squad performance, providing constructive feedback and tailored coaching for continued development.
  • Streamlined communication channels for increased efficiency and better overall member satisfaction.
  • Spearheaded a revamped janitorial services process, leading to increased operational efficiency and cost savings.
  • Investigated and resolved member inquiries and complaints quickly.
  • Responded to member requests, offering excellent support and tailored recommendations to address needs.
  • Trained staff on operating procedures and company services. Training included the following departments: Clubhouse Welcome Desk, Pool Welcome Desk, Fun Zone, and Cleaning Specialist.
  • Cross-trained and provided backup support for organizational leadership.
  • Currently manage the Welcome Desk, Fun Zone, Cleaning Specialist, Summer Camps, Perkville voucher program, basic club operations, payroll, and Human Resources departments. I am also trained to give new membership tours and process new memberships/payments.
  • In my human resources role, I manage the application process, dispersing qualified applicants to the appropriate department manager for follow-up. Once approved by the department manager, I facilitate the completion of the hiring process - background checks, minor employment work permits, all required new hire documents (W-4, I-9, direct deposit, etc.), work applications registration, staff uniforms, and start dates through the onboarding process.
  • Upon employment termination, my responsibilities include removal from work applications, cancellation of staff membership, staff uniform and keys acquisition, and exit interview.

Employment Placement Specialist

Frazee Recruiting Consultants
07.2006 - 03.2007
  • Managed database of employer contacts to maintain efficient communication channels, expediting the placement process for both parties.
  • Established strong rapport with both employers and job seekers by demonstrating expertise in employment placement strategies, resulting in increased trust from all parties involved.
  • Specialized in Engineering and Construction Management position placement.
  • Conducted phone and in person interviews with potential candidates to determine position placement qualifications.
  • Matched qualified candidates with available positions.

Account Sales Representative

Staples, Inc
06.2005 - 06.2006
  • Expanded market share by strategically targeting untapped industries and territories within our target audience segments. I was the first sales rep in the territory for Staples at the time of employment.
  • Worked within specific geographic territory to cultivate new prospects, cross-sell solutions, reach goals, and close sales.
  • Consistently exceeded monthly quotas by effectively managing priorities based on customer needs and potential opportunities.
  • Maximized sales revenue by identifying and pursuing new business opportunities.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Education

Bachelor of Science - Business Management

Louisiana State University
Baton Rouge, LA
12-2001

Skills

  • Customer experience management
  • Interdepartmental collaboration
  • Effective relationship management
  • Calm and professional under pressure
  • Records organization and maintenance
  • Staff education and training
  • Conflict mediation
  • Policies and procedures adherence
  • Microsoft office

Timeline

Experience Manager and Squad Coordinator

Southern Oaks Athletic Club
04.2021 - Current

Employment Placement Specialist

Frazee Recruiting Consultants
07.2006 - 03.2007

Account Sales Representative

Staples, Inc
06.2005 - 06.2006

Bachelor of Science - Business Management

Louisiana State University

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Alicia Sepulveda