Alicia Shedd
Oswego
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer service and attention to detail. Skilled in online order processing and fostering strong customer relations, I significantly enhanced team productivity and customer satisfaction. Expert in balancing multiple tasks, I thrive in fast-paced environments, ensuring both quality and efficiency in every project undertaken. Developed exceptional customer service and communication skills in retail environment. Adaptable and quick to learn new systems and processes. Seeking to leverage these strengths to transition into new field and contribute effectively in diverse roles.
Overview
8
8
years of professional experience
Work History
Customer Fulfillment Associate
Walmart
04.2022 - Current
- Enhanced team productivity with thorough training and mentoring of new Associates.
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
- Addressed customer questions about products promptly, demonstrating strong product knowledge while assisting them in making well-informed decisions about purchases.
- Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.
- Managed high-volume order requests to ensure accurate and timely deliveries.
- Boosted customer loyalty, fostering positive relationships through exceptional service.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Improved client confidence and satisfaction, providing expert advice on current fashion trends and how to wear them.
Childcare Provider
Self Employed
07.2017 - 03.2022
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Assisted in potty training and other daily hygiene activities to support child development.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
Education
GED -
Citi Boces
Fulton, NYSkills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Customer relations
- Online order processing
- Verifying order accuracy
- Strong interpersonal skills
- Customer satisfaction
- Teamwork and collaboration
- Time management
- Problem-solving
Timeline
Customer Fulfillment Associate
Walmart
04.2022 - Current
Childcare Provider
Self Employed
07.2017 - 03.2022
GED -
Citi Boces