Alicia Sheets
Laurel Springs,NC
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
20
20
years of professional experience
Work History
Store Manager
Walgreens
Sparta , NC
09.2019 - 12.2021
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Delegated work to staff, setting priorities and goals.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Resolved customer complaints in a timely manner.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared monthly reports on sales figures, expenses, profits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Maintained accurate records of employee performance reviews.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Monitored inventory levels and placed orders to restock shelves.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Ensured compliance with safety regulations and company policies.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Store Manager
Walgreens
North Wilkesboro, North Carolina
03.2002 - 05.2018
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Delegated work to staff, setting priorities and goals.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Resolved customer complaints in a timely manner.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared monthly reports on sales figures, expenses, profits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed strategies to maximize sales and profitability.
- Maintained accurate records of employee performance reviews.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored progress by establishing plans, budgets and measuring results.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Monitored inventory levels and placed orders to restock shelves.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Ensured compliance with safety regulations and company policies.
- Updated and maintained store signage and displays.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
American Home School
North Wilkesboro, North Carolina05-2002
Skills
- Budgeting and cost control
- Customer response
- Accurate cash handling
- Recruitment and hiring
- Customer relations
- Strategic thinker
- POS systems
- Work Planning and Prioritization
- Leadership development
- Retail merchandise quality standards
- Policies and procedures
- Documentation and reporting
- Store operations
- Store opening and closing procedures
- Expense tracking
- Employee scheduling
- Problem-solving
- Relationship building and management
- Loss prevention procedures
- Outstanding communication skills
- Multitasking and organization
- Team development
- Merchandise planning
- Supply ordering
- Store opening and closing
- Employee engagement
- Store merchandising
- Reliable
- Delegating work
- Staff supervision
Timeline
Store Manager
Walgreens
09.2019 - 12.2021
Store Manager
Walgreens
03.2002 - 05.2018
High School Diploma -
American Home School