Alicia Sherman
Starkville,Ms
Summary
Detail-oriented healthcare operations specialist with expertise in managing office workflows and patient scheduling. Skilled in verifying insurance and facilitating treatment discussions to enhance patient satisfaction. Experienced in coaching teams through performance feedback and training, while monitoring key performance indicators to drive results. Committed to building patient relationships and collaborating with leadership to improve service delivery and achieve organizational objectives.
Overview
27
27
years of professional experience
Work History
Office Manager
Aspen Dental
Starkville, Mississippi
02.2023 - Current
- Lead daily operations to ensure efficient workflow, exceptional customer/patient experience, and achievement of organizational goals.
- Managed daily operations to enhance office efficiency and optimize patient flow.
- Oversee staffing, scheduling, resource allocation, and operational processes to maximize efficiency and profitability.
- Monitor key performance indicators, productivity, scheduling, and financial metrics to identify opportunities and drive results.
- Manage, coach, and develop team members through performance feedback, accountability, recognition, and ongoing training.
- Coordinated patient scheduling, confirmations, and appointment changes to streamline appointment processes.
- Built strong relationships with customers/patients, resolving concerns and implementing strategies that increased satisfaction and retention.
- Verify insurance details and supported treatment plan discussions
- Collaborate with leadership and cross-functional teams to implement company initiatives, improve processes, and achieve business objectives.
Store Mgr
Dollar Tree
Columbus, MS
03.2017 - 02.2023
- In charge of running the entire store
- Scheduled staff to align with peak customer demand, ensuring optimal service delivery
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty
- Managed cash handling processes, including deposits and paperwork, to maintain operational accuracy
- Hire potential associates
- Managed freight operations to ensure timely inventory replenishment
- Checked in vendors to verify deliveries and maintained inventory accuracy
- Set planograms for entire store
- Unloaded trucks and organized merchandise for easy access
- Operated cash register to process customer transactions accurately
- Lead by Example
- Coaching my walking around
Freight/Merchandise Mgr
Dollar Tree
Starkville, MS
05.2015 - 02.2017
- Unloading trucks efficiently in receiving area.
- Delegated tasks to associates, ensuring timely unloading of trucks
- Followed up on tasks, confirming completion and adherence to timelines
- Opened and closed store according to company procedures.
- Conducted cycle counts to maintain accurate inventory levels.
- Cycle Counts
- Worked freight to the sales floor for our customers to shop
- Processed customer transactions accurately at cash register.
- Took care of the customers to make sure their needs were met
- Collaborated effectively with team members to achieve goals.
Ast. Mgr
Walmart
Starkville, MS
09.1999 - 05.2015
- Manage store operations when the store manager was out
- Operated cash register efficiently
- Hire potential employees so the store can run effectively
- Delegate task to associates to get the job done in a timely manner
- Hire potential employees so the store can run effectively
- Provides excellent customer service
- Lead by example
- Collaborated with store and shift managers to develop strategies for increasing sales
- Collaborated with team members effectively
- Welcomed customers with a friendly smile
Education
Some College (No Degree) -
Mississippi State University
Starkville, MSSkills
- Office management
- Office administration
- Appointment scheduling
- Appointment coordination
- KPI tracking
- Team leadership
- Insurance processing
Timeline
Office Manager
Aspen Dental
02.2023 - Current
Store Mgr
Dollar Tree
03.2017 - 02.2023
Freight/Merchandise Mgr
Dollar Tree
05.2015 - 02.2017
Ast. Mgr
Walmart
09.1999 - 05.2015
Some College (No Degree) -
Mississippi State University