Alicia Siebert

Manage daily operations for an established e-commerce and wholesale consumer products company serving both individual customers and retail accounts.

● Oversee day-to-day operations including customer service, order processing, fulfillment coordination, inventory, wholesale accounts, and production workflows.

● Manage customer relationships throughout the complete order lifecycle, from product questions and purchasing through fulfillment, delivery concerns, returns, replacements, and follow-up support.

● Provide online customer service through email, website inquiries, social media, and wholesale platforms while maintaining professional and timely communication.

● Manage relationships with wholesale customers, including new account inquiries, reorders, product availability, customization requests, and ongoing account support.

● Coordinate order priorities, production schedules, inventory availability, shipping deadlines, and workloads to ensure orders are completed accurately and on time.

● Maintain inventory levels and coordinate purchasing of materials, packaging, supplies, and finished goods.

● Resolve customer concerns involving shipping delays, damaged products, incorrect orders, customization needs, and other service issues.

● Maintain product and order information across e-commerce and wholesale platforms.

● Develop and maintain organized systems for recurring tasks, customer communication, order tracking, and fulfillment.

● Work cross-functionally across customer service, operations, inventory, production, sales support, and fulfillment rather than operating within a single department.

● Balance multiple deadlines and customer needs while maintaining strong attention to detail and a high standard of service.

● Supported daily retail operations including customer service, inventory, merchandising, cash handling, and store organization.

● Assisted with employee supervision, training, task delegation, and day-to-day workflow management.

● Helped coordinate employee responsibilities and maintain appropriate coverage during shifts.

● Addressed customer questions and concerns and assisted with resolving service issues.

● Supported inventory receiving, stocking, product organization, and merchandising.

● Assisted management with opening and closing responsibilities and maintaining store standards.

● Worked directly with customers to identify needs, recommend products, and provide a positive in-store experience.