ALICIA SIMS
Appleton,WI
Summary
Customer service and healthcare professional with expertise in medical administration, laboratory services, and patient care. Proven ability to manage high-volume interactions in fast-paced environments, ensuring customer satisfaction and adherence to healthcare standards. Skilled communicator with a passion for building relationships and developing effective solutions. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Home Instead
01.2023 - Current
- Provide compassionate care and companionship to clients with physical or cognitive limitations.
- Assist with daily living activities including bathing, grooming, dressing, mobility, and meal preparation.
- Monitor physical and emotional condition changes and report updates to care teams.
- Support medication administration and individualized care plans.
- Collaborated with healthcare professionals to coordinate client care services.
Consumer Relations Specialist
Alta Resources
01.2024 - 01.2026
- Managed high-volume inbound customer requests via phone, email, and digital channels.
- Drafted detailed email responses addressing product concerns, warranty requests, and troubleshooting.
- Documented customer interactions and resolutions within CRM systems.
- Analyzed customer feedback to identify recurring issues and enhance service processes.
- Collaborated with cross-functional teams to enhance customer satisfaction initiatives.
Substitute Teacher
Appleton Area School District
01.2023 - 01.2024
- Supported classroom instruction in general and special education environments.
- Adapted lesson plans to meet diverse student learning needs.
- Implemented behavior management strategies to maintain structured classrooms.
- Collaborated with teachers to monitor student progress and academic outcomes.
Laboratory Tech/Phlebotomist
ThedaCare
01.2021 - 01.2023
- Collected blood and other specimens for laboratory testing and diagnostics.
- Verified patient identification and maintained HIPAA compliance.
- Performed centrifugation and specimen preparation for testing.
- Entered patient and specimen data into electronic health record systems.
- Assisted physicians and nurses with urgent diagnostic testing requests.
Medical Receptionist
ThedaCare
Appleton
01.2022 - 08.2022
- Managed front desk operations including patient check-in and check-out.
- Scheduled appointments and coordinated surgical consultations.
- Verified insurance information and processed patient documentation.
- Answered patient calls and provided appointment and procedure information.
- Coordinated communication between surgeons, nurses, and patients.
- Processed referrals, forms, and clinical documentation
- Maintained organized medical records following privacy regulations diligently.
Inbound Sales Representative
Salelytics
01.2020 - 01.2022
- Conducted outbound sales calls to promote services and support business accounts.
- Managed customer accounts, processed payments, and applied service discounts.
- Built long-term client relationships to increase retention and revenue growth.
- Maintained accurate records within CRM systems.
Sales Representative
Thrivent Financial
01.2017 - 01.2018
- Developed prospecting strategies to identify new client opportunities.
- Conducted sales presentations and negotiated service agreements.
- Managed leads and sales opportunities using CRM software.
- Maintained strong relationships with existing customers.
Education
High School Diploma -
Fox Valley Technical College
Skills
- Customer Service & Consumer Relations
- Email & Written Customer Support
- Medical Office Administration
- Electronic Medical Records (EMR)
- Medical Terminology
- Patient Care & Evaluations
- Medication Administration
- Care Plan Implementation
- Behavior Redirection
- CRM Software & Customer Databases
- Sales & Business Development
- Outbound Sales & Prospecting
- Data Analytics & Business Analysis
- Reporting & Documentation
- Quality Assurance
- Time Management
- Analytical Thinking
- Special Education Support Skills
- Behavioral Support Strategies
- IEP Support & Instruction Adaptation
- Phlebotomy & Blood Collection
- Specimen Collection & Processing
- Centrifugation & Sample Preparation
Certification
- Patient Care Technician (PCT)
- Certified Home Health Aide (CHHA)
- Heartsaver CPR / AED Certification
Languages
English, Native
Timeline
Consumer Relations Specialist
Alta Resources
01.2024 - 01.2026
Personal Care Assistant
Home Instead
01.2023 - Current
Substitute Teacher
Appleton Area School District
01.2023 - 01.2024
Medical Receptionist
ThedaCare
01.2022 - 08.2022
Laboratory Tech/Phlebotomist
ThedaCare
01.2021 - 01.2023
Inbound Sales Representative
Salelytics
01.2020 - 01.2022
Sales Representative
Thrivent Financial
01.2017 - 01.2018
High School Diploma -
Fox Valley Technical College