- Camping
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- Crafting and DIY Projects
Alicia Smith
Hastings,MI
Summary
Dedicated Payroll and Benefits Specialist with over 15 years of expertise in payroll administration, employee benefits, HR compliance, workers' compensation, and employee relations across diverse sectors including manufacturing, staffing, hospitality, and corporate environments. Proven track record of reducing operational costs, enhancing payroll accuracy, and streamlining benefits administration for organizations with employee counts ranging from 125 to over 700. Proficient in various payroll and HR systems such as Paycor, ADP, NetSuite, QuickBooks, and Concur Solutions, with solid experience in financial operations and accounts management. Recognized for strong attention to detail, effective problem-solving skills, and the ability to thrive in fast-paced settings while fostering collaboration and adaptability to meet evolving organizational needs.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Human Resources, Payroll & Accounts Payable Specialist
EXCEL SALON PRODUCTS
Grand Rapids, MI
10.2015 - 12.2025
- Managed full-cycle biweekly payroll processing for 125 employees using Paycor while ensuring compliance with payroll regulations and reporting requirements.
- Administered employee benefits programs including enrollments, changes, terminations, and employee support.
- Negotiated new employee benefits contracts resulting in a 10% reduction in overall costs while enhancing benefit offerings.
- Oversaw workers’ compensation and unemployment claims management, improving claim resolution and compliance.
- Led recruiting, onboarding, and new hire orientation processes across multiple departments.
- Supported performance management and HR policy administration.
- Managed expense report approvals for 70 employees through Concur Solutions.
- Processed invoices, credits, EFT payments, and weekly check runs using NetSuite and QuickBooks.
- Conducted vendor audits and resolved pricing discrepancies to improve financial accuracy.
- Reduced annual supply costs by 25% through strategic vendor negotiations and sourcing initiatives.
- Assisted with internal and external accounting audits and supported warehouse operations as needed.
- Processed vendor invoices accurately and efficiently, ensuring timely payments.
Onsite Staffing Manager
EFFEX MANAGEMENT SOLUTIONS
Alto, MI
08.2014 - 09.2015
- Recruited, onboarded, and managed temporary employees for client locations.
- Coordinated payroll preparation and employee documentation processing.
- Managed onboarding and offboarding procedures while maintaining compliance standards.
- Worked directly with client leadership to address staffing demands and workforce planning.
- Supported employee relations and performance management initiatives.
Human Resources Administrator
HASTINGS MANUFACTURING COMPANY
Hastings, MI
01.2011 - 01.2014
- Administered employee benefits programs for 700+ employees including enrollments, eligibility, and employee communication.
- Processed weekly and biweekly payroll through ADP while maintaining payroll accuracy and confidentiality.
- Managed workers’ compensation and unemployment claims administration.
- Coordinated hiring, onboarding, orientations, and HR administrative support.
- Assisted with employee relations and performance management activities.
Credit Control / Credit Risk Specialist
PRICELINE.COM / BOOKING.COM
Grand Rapids, MI
01.2009 - 01.2011
- Managed collections and account maintenance for a portfolio of 1,200+ hotel accounts across the Americas.
- Maintained account compliance and minimized financial risk exposure.
- Worked cross-functionally to resolve payment discrepancies and account issues.
Branch Manager
GPC STAFFING
Orlando, FL
01.2005 - 01.2009
- Increased branch sales by $7.5 million through business development and operational improvements.
- Managed payroll coordination and workforce scheduling for temporary and permanent employees.
- Traveled to branch locations to troubleshoot operational and process challenges.
- Led daily branch operations to ensure efficiency and customer satisfaction.
- Developed and implemented strategic plans to drive business growth and profitability.
- Mentored and trained staff, enhancing team performance and skill development.
- Analyzed market trends to identify opportunities for new service offerings.
- Managed conflict resolution effectively, maintaining a positive work environment.
Risk Manager
GPC MANAGEMENT
Winter Garden, FL
01.2001 - 01.2005
- Managed more than 250 workers’ compensation claims annually across multiple branch locations.
- Reduced reportable workers’ compensation claims by 41% companywide.
- Reduced litigated claims by 34% through proactive claims management and compliance initiatives.
- Conducted quarterly workers’ compensation audits for 23 branch locations.
- Improved employer-to-carrier reporting time by 50%.
Education
Business Administration
Kellogg Community College
Battle CreekSkills
- Payroll Processing (Weekly & Biweekly)
- Benefits program administration
- HRIS & Payroll Systems
- Workers’ Compensation Management
- Employee Relations
- Payroll Compliance & Reporting
- Leave Administration
- Talent acquisition and onboarding
- Vendor Negotiation
- Accounts payable management
- Policy Development
- Performance Management
- Unemployment Claims Management
- Audit Support
- Paycor
- ADP
- NetSuite
- QuickBooks
- Concur Solutions
- Empower Retirement
- Microsoft Office Suite
- Human Resources Management
Certification
Notary Public — State of Michigan
Interests
Timeline
Human Resources, Payroll & Accounts Payable Specialist
EXCEL SALON PRODUCTS
10.2015 - 12.2025
Onsite Staffing Manager
EFFEX MANAGEMENT SOLUTIONS
08.2014 - 09.2015
Human Resources Administrator
HASTINGS MANUFACTURING COMPANY
01.2011 - 01.2014
Credit Control / Credit Risk Specialist
PRICELINE.COM / BOOKING.COM
01.2009 - 01.2011
Branch Manager
GPC STAFFING
01.2005 - 01.2009
Risk Manager
GPC MANAGEMENT
01.2001 - 01.2005
Business Administration
Kellogg Community College