Alicia Snider
Houston,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
LPC Intern
BeAtitudes Wellness Center
Houston, United States
10.2021 - Current
- Provided individual counseling sessions to clients dealing with various mental health issues
- Developed and implemented treatment plans based on clients' needs and goals
- Collaborated with a multidisciplinary team to ensure comprehensive care for clients
- Assisted clients in developing insight into their issues and behaviors through the use of therapeutic techniques.
- Participated in professional development activities including workshops, seminars, and continuing education courses.
- Implemented evidence-based interventions such as cognitive behavioral therapy or dialectical behavior therapy.
- Assessed client functioning using standardized psychological tests and rating scales.
Call Center Agent
Arise
Houston, United States
12.2020 - 06.2024
- Greeted customers in a professional and courteous manner.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Managed customer accounts, including updating account information as needed.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to customer service activities.
- Participated in training sessions to stay abreast of new products, services, policies and procedures.
- Identified customer needs by asking probing questions and actively listening to responses.
- Managed high-volume of inbound and outbound customer calls.
Volunteer in Early Education
Christ Gospel Church Of Houston
Houston, TX
05.2016 - Current
- Provided guidance and support to fellow volunteers during their shifts.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Collaborated with other volunteers to create a positive work environment.
- Developed educational materials related to topics like diversity, inclusion, and sustainability.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
Shipping Lead
Farouk Systems Inc
Houston, United States
11.2018 - 03.2019
- Developed and implemented process improvements to increase shipping efficiency.
- Identified and resolved discrepancies between inventory records and actual shipments.
- Collaborated with warehouse staff to ensure timely delivery of goods.
- Maintained accurate tracking records for all shipments, including order numbers, weights, costs.
- Supervised a team of 5-10 shipping clerks in daily operations.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
LPC Intern
Ellie Mental Health
Houston , Texas
06.2024 - Current
Education
Master of Arts - Counseling
Houston Baptist University
Houston, TX08.2022
Bachelor of Arts - Psychology
Texas Southern University
Houston, TX12.2018
High School Diploma -
Klein Forest High School
Houston, TX06.2014
Skills
- Individual Counseling
- Mental Health Assessment
- Case Documentation
- Client Goal Planning
- Treatment Planning
- Trauma Counseling
Certification
- LPC-A Licensed Professional Counselor Associate
Languages
Spanish
Native/ Bilingual
Accomplishments
- Made the Dean's list during BA multiple times.
- Top Quarter of High School Graduating Class
Timeline
LPC Intern
Ellie Mental Health
06.2024 - Current
LPC Intern
BeAtitudes Wellness Center
10.2021 - Current
Call Center Agent
Arise
12.2020 - 06.2024
Shipping Lead
Farouk Systems Inc
11.2018 - 03.2019
Volunteer in Early Education
Christ Gospel Church Of Houston
05.2016 - Current
Master of Arts - Counseling
Houston Baptist University
Bachelor of Arts - Psychology
Texas Southern University
High School Diploma -
Klein Forest High School