ALICIA SOTO
Queens,NY
Summary
Professional dental care provider with strong background in clinical support and patient care. Known for excellent communication, patient management, and technical assistance during procedures. Dependable team player with focus on achieving positive outcomes and adapting to changing environments. Skilled in sterilization techniques, radiography, and maintaining infection control standards.
Overview
14
14
years of professional experience
Work History
Dental Office Administrator
Dental Office
01.2023 - Current
- Coordinated patient scheduling and managed appointment confirmations to enhance office efficiency.
- Conducted regular audits of office procedures, identifying areas for process improvement and cost savings.
- Implemented electronic health record system updates to ensure compliance with industry standards.
Special Finance Sales
Rockaway Nissan
10.2020 - 12.2022
- - Guided customers through financing process from pre-approval to delivery.
- - Partnered with finance department to secure approvals and finalize sales.
BDC Sales
09.2021 - 09.2022
- - Handled high-volume calls, set appointments, and generated leads.
- - Assisted customers with inquiries and supported dealership sales team.
Admissions Director
Resort Nursing Home
03.2021 - 06.2021
- - Managed 15–20 daily referrals, increasing census by 5% in 3 months.
- - Transitioned documentation from paper to digital, improving efficiency.
- Collaborated with healthcare teams to streamline admissions processes and enhance patient experience.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
Case Management/Medicaid Coordinator
08.2016 - 02.2021
- - Oversaw 80+ patient HMO cases, ensuring service authorizations.
- - Executed Medicaid applications, improving timeliness and accuracy.
Recreation Coordinator
05.2015 - 07.2016
- - Planned daily activities for up to 40 patients, supporting social and mental health.
- - Documented patient updates and collaborated with care team.
Home Care Attendant
Quality Home Care
01.2013 - 01.2016
Sales Associate
TJMaxx
01.2012 - 01.2013
Education
Human Services
LaGuardia Community College
Queens, NY01.2016
Diploma - undefined
Beach Channel High School
Rockaway Beach, NY01.2010
Skills
- Skilled in utilizing Microsoft Office applications
- Dentrix
- EHR Systems
- HIPAA Compliance
- Insurance Verification
- HIPAA compliance
- Office administration
- Motivational skills
- Insurance verification
- Invoicing and billing
Accomplishments
- - Increased nursing home census by 5% within 3 months as Admissions Director.
- - Implemented digital records system improving efficiency and accessibility.
- - Recognized for conflict resolution with customers, patients, and staff.
- - Supported staff and patients during COVID staffing shortages.
Timeline
Dental Office Administrator
Dental Office
01.2023 - Current
BDC Sales
09.2021 - 09.2022
Admissions Director
Resort Nursing Home
03.2021 - 06.2021
Special Finance Sales
Rockaway Nissan
10.2020 - 12.2022
Case Management/Medicaid Coordinator
08.2016 - 02.2021
Recreation Coordinator
05.2015 - 07.2016
Home Care Attendant
Quality Home Care
01.2013 - 01.2016
Sales Associate
TJMaxx
01.2012 - 01.2013
Diploma - undefined
Beach Channel High School
Human Services
LaGuardia Community College