Alicia Stewart
Winston Salem,NC
Summary
Over 20 years of retail experience and delivering exceptional customer satisfaction. Highly focused on exceeding the expectations of all clients while building lasting customer rapport and growing customer base.
Overview
25
25
years of professional experience
Work History
Bakery Team Leader
Nothing Bundt Cakes
05.2021 - Current
- Enhanced bakery team productivity by implementing efficient work processes and schedules.
- Boosted customer satisfaction through consistently delivering high-quality baked goods and exceptional service.
- Increased customer loyalty with personalized service, addressing concerns promptly and professionally during busy periods.
- Trained new team members on bakery operations, ensuring adherence to company standards and procedures.
Baker/ Certified Trainer
Panera Bread
04.2015 - 05.2021
- Trained and supervised bakers and café managers to properly and safely prepare baked goods to satisfy the quantity needs of the café, while emphasizing quality and customer satisfaction
- Generated effective time guidelines to ensure all bakery items and catering orders were filled on time and met company quality standards.
Cake Decorator & Customer Service/ Asst Bakery Manager (2004-2010)
Harris Teeter
06.1999 - 04.2015
- Received 3 awards for delivering outstanding customer service and quality excellence.
- Handled phone calls regarding inquiries, canceled orders, and ordering conflicts.
- Verified the accuracy of orders while meeting strict deadlines for producing completed products.
- De-escalated irate customers by resolving all issues with a positive, empathetic attitude.
- Maintained inventory and product quality while giving customers the best shopping experience… “Take good care of the customer”.
- Suggested and cross-selling other products and items that would benefit the customer’s specific needs.
Education
No Degree - Business And Healthcare Management
Some College: GTCC, Forsyth Tech, Brookstone Career College
North Carolina12.2023
Page High School
Greensboro, NC01.1998
Skills
- Excellent verbal and written communication skills
- Delivering first-class customer service
- Ability to remain positive and calm in stressful situations
- Strong organizational and problem-solving skills
- Excellent math skills
- Detail oriented
- Goal driven
- Efficient in Microsoft Word and Excel
Current Focus
Finish courses to obtain my degree
Timeline
Bakery Team Leader
Nothing Bundt Cakes
05.2021 - Current
Baker/ Certified Trainer
Panera Bread
04.2015 - 05.2021
Cake Decorator & Customer Service/ Asst Bakery Manager (2004-2010)
Harris Teeter
06.1999 - 04.2015
No Degree - Business And Healthcare Management
Some College: GTCC, Forsyth Tech, Brookstone Career College
Page High School