ALICIA SWEDLUND
Bridgeton,MO
Summary
MBA graduate that is well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Standards & Procedures Spec- Scrum Master
U.S. Bank
06.2020 - Current
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress for SDLC (Software Development Lifecycle).
- Led sprint reviews and planning meetings to promote full team engagement.
- Synthesize, track, and communicate Quarterly Product planning Objectives and Key Results (QPP OKRs), risks, and dependencies with key partners; supervise execution of Epics
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Identified gaps in existing compliance processes and recommended updates.
- Conducted and testing reviews to identify areas of improvement.
- Train and mentor team members on Agile methodologies and best practices
- Establish team documents and manage iterations, Definition of Ready and Definition of Done
- Stand-up, launch, and ensure teams stays on course by facilitating its events, ceremonies, and processes while assisting them in delivering value and driving steadfast improvement.
Business Analyst IV
U.S. Bank
02.2018 - 06.2020
- Documented business processes and analyzed procedures to align with changing business needs for RPS Collections
- Mapped current business and operational processes and recommended areas for improvement
- Translate high-level ideas, technical concepts, and data into clear, concise, and visually appealing charts, graphs, and diagrams.
- Assist in the creation of training materials, user guides, and other technical documents as needed.
- Designs and develops visual communication solutions
- Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies
- Authored documentation on technology implementation strategies and best practices to optimize spending and IT staff deployment
- Closely collaborated with project members to identify and quickly address problems
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
Communication Project Manager
Citi
06.2015 - 02.2018
- Conducted interviews with key business users to collect information on business processes and user requirements
- Responsible for conducting prototypes, developing functional specifications, data mapping, function mapping, setting of configuration tables and setting of transaction/control tables
- Responsible for aligning with medium to large originations/technology projects and supporting large volume procedure development/update efforts
- Strong working knowledge of business processes (sales & operations)
- Responsible for the identification of and resolution of gaps in the business processes
- Providing operational support for existing and new projects
- Collecting and evaluating information gathered from various sources
- Explain highly technical information and excellent writing skills to document technical information clearly
- Gather information through research, statistical reports and interviews with technical staff and/or subject matter experts
- Deliver updates and status to Senior Leadership
- Function as a liaison between business sponsors, stakeholders, and partners translating business projects into user-friendly text for procedure manuals
- Responsible for development of user training manuals
- Applies professional judgment and analytical thinking when interpreting data and results
- Identified process inefficiencies through gap analysis
- Coordinates multiple priorities utilizing strong organizational, analytical and leadership skills
- Uses professional judgment to build relationships with customers
- Make recommendations in the absence of detailed instructions or without management pre-approval or review
Credit Underwriter 3
Citi
06.2012 - 06.2015
- Analyze and monitor financial transactions, perform credit and property analysis on Home-Equity/conventional loan files submitted within the time frame established
- Evaluate data; cross function with all level business areas if necessary, to obtain information
- Maintain production goal & standards with an understanding of industry standards and documentation requirements for loans sold to investors, FNMA, FHLMC, VA, FHA and Ginnie Mae Securities
- Analyze statistical, operational or other information in order to make a well-informed decision
- Review credit documents for completeness and accuracy
- Supervisory experience of underwriting and lending operations staff
- Partner with other departments to ensure mortgage applications are originated efficiently and in compliance with all regulatory requirements and policies and procedures
- Adequately and effectively explain in written and verbal form the decision reached in a manner that will maintain a positive relationship with all customers
- Perform timely reviews of conditions submitted, as well as loan re-submissions
- Compile and accurately report all financial data as required by risk Management via various output reports
- Analyze challenging loan packages to render sound credit solutions
- Review daily reports and found ways to mitigate risk and reduce errors
- Monitored progress and enforced deadlines
- Completed year with 100% MSA average compared to team of 98.46%Monitored costs, timescales and resources used to achieve Client Satisfaction goal of 85.40% vs team average of 76.14
Education
MBA - Business Administration, emphasis Financial Services, Accounting, Project Management and Management
Lindenwood University
St. Charles, MO2011
Bachelor of Arts - Communications, Corporate Communications
Lindenwood University
St. Charles, MO2008
High School Diploma - undefined
Fort Zumwalt West High School
Fallon, MO2002
Skills
- Product Management
- Project Manage,emt
- Technical or engineering environment
- Skilled in analyzing and translating complex information into readable format
- Strategic Thinker
- Analytical
- Strong problem-solving skills
- Ability to work in a ad-hoc, dynamic, and fast-paced environment and achieve results with limited instructions
- Strong communication skills- written, verbal, and influencing
- Microsoft Office Suite-Viso
- Experience Agile/Scrum environment
- Experience Waterfall environment
- Business development
- Adaptability and Flexibility
- Excellent communication, liaising, and facilitation skills
- Powerful negotiator
- Conflict resolution
- Extremely organized
- Team leadership
- Process Mapping
- Skilled in planning and managing multiple tasks simultaneously
- Superior attention to detail
- Excellent relationship building
- Working knowledge of system development lifecycle (SDLC) and process change/improvement
- Experience in various Agile toolchains, including Jira, Jira Align, Azure, DevOps, Confluence, ServiceNow
- Tableau
- Google Suite
- Cloud Applications- Azure
- Risk Identification
Certification
- Lean Certified
- Microsoft Certified: Azure Fundamentals (AZ-900)
- McKinsey Leadership Management Accelerator Program
- Scrum Master Bootcamp
Timeline
Standards & Procedures Spec- Scrum Master
U.S. Bank
06.2020 - Current
Business Analyst IV
U.S. Bank
02.2018 - 06.2020
Communication Project Manager
Citi
06.2015 - 02.2018
Credit Underwriter 3
Citi
06.2012 - 06.2015
MBA - Business Administration, emphasis Financial Services, Accounting, Project Management and Management
Lindenwood University
Bachelor of Arts - Communications, Corporate Communications
Lindenwood University
High School Diploma - undefined
Fort Zumwalt West High School