Christien Frank
Eden Prairie,MN
Summary
Energetic U.S. Bank Operations Manager with 8 Years of robust Warehouse Lending experience seeking continued challenges within the Division.
Strong background in operational supervisory and production quality controls.
Overview
2026
2026
years of professional experience
Work History
Operations Manager - Warehouse Lending
U.S. Bank
09.2021 - Current
- Collaborate / direct daily operations with employees and management to ensure all essential functions are carried out, fostering a positive work environment
- Evaluate accuracy of employee daily work reviews and quarterly audits/ Compliance vault audits
- Oversee large-scale mortgage loan package shipments for quality control
- Conduct monthly / annual performance reviews, identifying areas for improvement to assist employees with their professional development and maintaining 97% or higher error-free work
- Research and troubleshoot complex issues with Senior Management and other departments as they arise
- Maintain close communication with clients to ensure strong relationships
Commercial Banking Client Rep - Warehouse Lending
US Bank
02.2017 - 09.2021
- Collaborated with Relationship and Portfolio Managers in reviewing Legal documents and credit actions for consistency with Amendment closings
- Calculated and compiled Warehouse Lending client monthly interest & fees packages for Senior Management
- Collaborated and presented with the Administration team and procedure writers to amend / re-write procedures for the Administration group
- Provided outstanding customer support to clients by assisting them with a broad spectrum of financial transactions and requests
- Performed high-volume quality control and reviews of loan documentation as well as shipment of loan document packages to designated investors
Personnel Specialist
US Navy
9 2011 - 9 2015
- Awarded two Navy and Marine Corps Achievement Medals and Good Conduct Medal for managing completion of personnel transfers, separations, retirements, and payroll matters
- Maintained and audited all Command Personnel files from 2012-2015 which resulted in a 100% Deployment ready status for the command
- Received Honorable Discharge at completion of Service Contract as well as Preferred Re-Enlistment Status
Vault/Lead Teller/Personal Banker
Peoples Bank of Commerce
5 2007 - 9 2011
- Oversaw all Teller Line operations
- Managed and audited bank vault daily
- Managed and performed monthly audits on ATM
- Ordered cash from Fed Reserve Bank
- Retail core product sales DDAs, CDs etc. for customers
Teller
US Bank
04.2006 - 03.2007
Teller
Wells Fargo Bank NA
05.2004 - 04.2006
Education
Associate of Arts - Liberal Arts and Sciences
Mesabi Community College
Virginia, MN2006
Skills
- Strong interpersonal communication
- Effervescent and positive
- Great attention to detail
- Operational efficiency
- Performance monitoring
- Procedure Implementation
Timeline
Operations Manager - Warehouse Lending
U.S. Bank
09.2021 - Current
Commercial Banking Client Rep - Warehouse Lending
US Bank
02.2017 - 09.2021
Teller
US Bank
04.2006 - 03.2007
Teller
Wells Fargo Bank NA
05.2004 - 04.2006
Personnel Specialist
US Navy
9 2011 - 9 2015
Vault/Lead Teller/Personal Banker
Peoples Bank of Commerce
5 2007 - 9 2011
Associate of Arts - Liberal Arts and Sciences
Mesabi Community College