Alicia Swift
Houston,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Warehouse Associate
Amazon
Houston, TX
11.2020 - Current
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Performed cycle counts to ensure accuracy of inventory levels.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Conducted regular maintenance checks on all warehouse equipment such as forklifts, pallet jacks.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Communicated effectively with team members on matters related to work assignments.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Received deliveries, scanned packages, and updated orders in internal database.
Childcare Worker
Childcare Careers
Houston, TX
02.2021 - 10.2023
- Cultivated safe environment to prevent foreseeable accidents and made decisions regarding treatment of serious injuries
- Provided a creative environment to promote socialization and achievement of developmental milestones
- Assisted in preparing program materials, equipment, daily snacks and activity supplies
- Facilitated daily childcare functions in adherence with licensing guidelines and health and safety standards
- Addressed and documented incidents and provided basic first aid for minor cuts and scrapes
- Protected children with good safety and security policies
- Encouraged children to create, explore and learn with confidence
- Met needs of children of different ages with developmentally-appropriate activities.
Casino Dealer
Potowatomi Hotel And Casino
Houston, TX
10.2018 - 06.2020
- Provided guests with exceptional customer service and ensured their satisfaction with the gaming experience.
- Assisted in maintaining the security of chips, cash, and other gaming equipment.
- Dealt a variety of card games, including Blackjack and Poker.
- Responded promptly to guest inquiries and complaints in a professional manner.
- Performed chip exchanges for customers as needed throughout the shift.
- Inspected cards, dice and other gaming equipment prior to use on the table.
Education
Associate of Applied Science - Web Development
Lone Star College
Houston, TX05-2026
High School Diploma -
North Division High School
Milwaukee, WI05-2018
Skills
- Safety and supervision
- Developmental milestones
- Activity planning
- Cleaning and sanitizing
- Licensing guidelines
- Damage assessment
- Customer experience control
- Case reporting
- Claims investigation
- Work planning
- Scheduling
- Database research
- Call logging
- Quality control
- New teller training
- Appointment scheduling
- Complaint investigation
- Leadership
Timeline
Childcare Worker
Childcare Careers
02.2021 - 10.2023
Warehouse Associate
Amazon
11.2020 - Current
Casino Dealer
Potowatomi Hotel And Casino
10.2018 - 06.2020
Associate of Applied Science - Web Development
Lone Star College
High School Diploma -
North Division High School