Alicia Templeton

• Oversee and manage the clinical staff
• Provided administrative and clinical support to physicians, nurses, and other healthcare professionals.
• Assisted in patient care management by scheduling appointments, verifying insurance coverage, and obtaining authorizations for procedures.
• Maintained medical records, including updating information into the electronic health record system.
• Performed vital signs such as height, weight, blood pressure measurements.
• Administered injections and medications under the direction of a physician or nurse.
• Prepared examination rooms with necessary instruments and supplies for examinations or treatments.
• Conducted quality assurance checks on all laboratory equipment used for tests or treatments.
• Documented patient care services by charting in the medical record according to accepted practices.
• Answered phone calls from patients seeking advice or assistance with medical issues.
• Responded to inquiries from staff members regarding patient care plans or treatment options.
• Monitored inventory levels of medical supplies used throughout the facility.

• Applied cast/splints as well as removing them.
• Measured vital signs and took medical histories to prepare patients for examination.
• Incorporated outside records into charts and EHR.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Performed preliminary physical tests to accurately record results in patient history summary.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Cleaned and maintained medical equipment following procedures and standards.
• Organized charts, documents and supplies to maintain team productivity.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Educated patients about medications, procedures and physician's instructions.
• Followed principles of asepsis and infection control to meet patient safety guidelines.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Assessed, documented and monitored vital signs for patients within outpatient setting.
• Collaborated with local pharmacies to resolve and clarify issues with patient medication.
• Documented notes during patient visits.
• Responded to patient callbacks and phone-in prescription refill requests.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
• Assist in interviews of new hires

As a Sr. Medical Assistant at a face paced ambulatory care clinic I had many different responsibilities as followed.

• Registration/insurance verification
• Managed staff schedules for 4 clinics throughout Spokane. Assisted in covering sick calls to prevent clinics from closing
• Answering and managing phone calls
• Checking patients in and out
• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
• Administered rapid tests for COVID and strep to help clinical staff assess conditions.
• Incorporated outside records into charts and EHR.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Scheduled appointments for patients via phone and in person.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
• Followed principles of asepsis and infection control to meet patient safety guidelines.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Assessed, documented and monitored vital signs for patients within outpatient setting.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

As an Emergency Department Assistant I had many different roles as followed.

• Handled incoming calls and directed callers to appropriate department or employee.
• Offered reception coverage to relieve staff during absences or breaks.
• Answered phones and routed voicemails to respective employees.
• Scheduled service and changed and ordered toner to keep printers and copiers functioning.
• Reserved and managed meeting room availability.
• Measured vital signs and took medical histories to prepare patients for examination.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Organized charts, documents and supplies to maintain team productivity.
• Incorporated outside records into charts and EHR.
• Labeled and completed lab requisitions using ICD and CPT coding.
• Assisted in staff interviews and recruiting
• Assist providers with procedures
• CPR code coach
• Collected, labeled and stored lab samples according to laboratory specifications.
• Labeled blood vials with critical information like time of collection, date and patient name.
• Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
• Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
• Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
• Collected specimen samples and transported to laboratory for processing.
• Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
• Interacted with patients to gather and record data prior to blood draws.
• Used heel and finger stick methods to obtain blood from capillaries.
• Coordinated workflow based on stat, schedule, or outpatient needs.
• Input medical and insurance information into database for inclusion in patient records.
• Assessed donor vital signs during and after procedures to check for fatigue or dizziness.

As a Medical Assistant for fast paced pediatrician's office I performed the following duties:

• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Scheduled appointments for patients via phone and in person.
• Educated patients about medications, procedures and physician's instructions.
• Organized charts, documents and supplies to maintain team productivity.
• Interviewed patients to verify information, record medical history and confirm purpose of visit.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Assessed, documented and monitored vital signs for patients within outpatient setting.
• Contributed to office operations by triaging patients by severity of medical complaint.
• Administered rapid tests for COVID and strep to help clinical staff assess conditions.
• Measured vital signs and took medical histories to prepare patients for examination.
• Responded to patient callbacks and phone-in prescription refill requests.
• Cleaned and maintained medical equipment following procedures and standards.
• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
• Collaborated with local pharmacies to resolve and clarify issues with patient medication.

As an Emergency Department Assistant I had many different roles as followed.

• Handled incoming calls and directed callers to appropriate department or employee.
• Offered reception coverage to relieve staff during absences or breaks.
• Answered phones and routed voicemails to respective employees.
• Scheduled service and changed and ordered toner to keep printers and copiers functioning.
• Reserved and managed meeting room availability.
• Measured vital signs and took medical histories to prepare patients for examination.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Organized charts, documents and supplies to maintain team productivity.
• Incorporated outside records into charts and EHR.
• Labeled and completed lab requisitions using ICD and CPT coding.
• Assisted in staff interviews and recruiting
• Assist providers with procedures
• CPR code coach
• Collected, labeled and stored lab samples according to laboratory specifications.
• Labeled blood vials with critical information like time of collection, date and patient name.
• Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
• Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
• Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
• Collected specimen samples and transported to laboratory for processing.
• Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
• Interacted with patients to gather and record data prior to blood draws.
• Used heel and finger stick methods to obtain blood from capillaries.
• Coordinated workflow based on stat, schedule, or outpatient needs.
• Input medical and insurance information into database for inclusion in patient records.
• Assessed donor vital signs during and after procedures to check for fatigue or dizziness.