Summary
Work History
Education
Skills
Overview
Timeline
Generic

Alicia Tiburzi

North Tonawanda,NY

Summary

Dynamic Collection Manager with a proven track record at Current Collection Agency, adept at enhancing recovery processes through strategic analysis and effective team leadership. Recognized for exceptional problem-solving and communication skills, driving accountability and performance improvements. Committed collaboration and achieving results in high-pressure environments. Greeted sales online and watching people of my team work online and how fast they can get things done when we have a certain amount of sale calls to make and how quickly they don’t get them may give them a little time and encouragement if they don’t make the cut, I’m gonna have to make the hard choice to cut them because they’re holding up the sales in the line.

Work History

Review Employees as They’re Working in Their Space

Online Sales Corporation
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Collection Manager

Current Collection Agency in Law Firm
  • Led team in managing high-volume accounts, ensuring timely follow-up and resolution.
  • Analyzed account data to identify trends, enhancing overall collection performance.
  • Trained and mentored staff on best practices for client communication and dispute resolution.
  • Collaborated with legal teams to align collection efforts with litigation strategies.
  • Developed and implemented effective collection strategies to optimize recovery processes.

Collection Manager

Convers Collection Agency
New York
  • Established performance benchmarks to monitor team effectiveness and drive accountability.
  • Researched accounts and completed due diligence to resolve collection problems.

Sales Floor Manager, Remote

Online Stores
  • Supervised daily sales operations, ensuring optimal customer service and product availability.
  • Trained and mentored staff on sales techniques and product knowledge to enhance performance.
  • Implemented inventory management protocols to streamline stock replenishment processes.
  • Analyzed sales data to identify trends and adjust strategies for improved revenue generation.

Education

Business

Niagara County Community College
Sanborn, NY
09.2001

Skills

Customer service

Problem-solving

Time management get things done very quickly

Flexible and adaptable

Dependable and responsible

Multitasking

Excellent communication

Friendly, positive attitude

Teamwork and collaboration

Multitasking Abilities

Calm under pressure may have money calls or sales to make no matter what don’t let it get to you under pressure just breathe Go one at a time You’ll be surprised how fast you can get things done

Active listening

Organization and time management

Decision-making

Problem resolution

Verbal communication

Overview

1
1

Online management for collections sales in vetting employees who

Timeline

Review Employees as They’re Working in Their Space

Online Sales Corporation

Collection Manager

Current Collection Agency in Law Firm

Collection Manager

Convers Collection Agency

Sales Floor Manager, Remote

Online Stores

Business

Niagara County Community College
Alicia Tiburzi