Alicia Torres
Albuquerque
Summary
Results-driven NM REACH Worker specializing in mentorship and child welfare. Known for strong communication and safety planning skills, with a focus on enhancing family support and collaboration among child welfare agencies.
Overview
9
9
years of professional experience
Work History
NM REACH Worker
CYFD
Albuquerque
12.2025 - Current
- As a NM REACH worker, I am responsible for receiving, composing, and editing reports of Child abuse and neglect. I am responsible for understanding the needs of youth within New Mexico and providing resources, guidance and or making referrals of abuse/neglect.
- Working Children, Youth, and their families.
- Conduct and complete assessments of safety, risks, strengths, and family needs.
- Developing Safety plans for the Children, Youth and Families
- Receive reports of alleged child abuse and/or neglect from youth via text message/online or over phone
- Utilize appropriate judgment in the screening process per CYFD policy and procedure and worker professional standards.
- Mentor new workers in the unit and promote staff development by providing support to co-workers in skill-building and program development.
•
Triage by communicating with general public, law enforcement, medical personnel, school personnel, and or Child Youth & Family Agencies; via telephone to determine the urgency of abuse and or neglect referral.
Childcare Provider
Chuze Fitness
Albuquerque
05.2022 - 11.2025
- As a Childcare provider at Chuze Fitness, it was my responsibility to provide a safe and secure environment for children from the age of 3 months to 15 years old.
- Communicated effectively with parents about children's daily activities and needs.
- Supervised children during playtime and organized engaging activities.
- Maintained a safe and clean environment for all children in care.
- Monitored children's behavior and provided guidance to promote social skills.
- Encouraged positive interactions between children by providing supervision at all times.
- Sanitized toys and tables to maintain a clean, safe environment.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Food Service Worker
Panera Bread
Albuquerque
01.2020 - 01.2022
- As a Panera Bread worker it was my responsibility to ensure a organized and clean food environment.
- Assisted customers with orders and provided menu recommendations.
- Collaborated with team members to ensure smooth service flow.
- Trained new staff on food preparation techniques and safety protocols.
- Operated cash register to process cash, check, and credit card transactions.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Maintained professional demeanor during interactions with customers and co-workers.
Recreation Leader
Wells Park Community Center
Albuquerque
06.2017 - 08.2018
- As a Recreational leader for children, it was my responsibility to provide a safe environment for children during the summer. I worked two summers with children from ages 5-16 years old.
- Organized daily activities for children to promote learning and engagement.
- Supervised playtime to ensure safety and positive behavior among children.
- Planned age-appropriate educational programs and activities for diverse needs.
- Maintained a clean and safe environment for children during all activities.
- Provided support and guidance to staff members regarding childcare policies and procedures.
- Attended professional development workshops related to early childhood education topics.
- Encouraged positive social interaction among the children through group activities and discussions.
- Ensured that all safety protocols were followed at all times while caring for the children.
- Met regularly with parents and guardians to discuss their child's progress and provide feedback.
- Developed and implemented a daily schedule of activities for the children, including outdoor playtime, arts and crafts, story time, and other age-appropriate activities.
- Created lesson plans based on age-appropriate topics or themes.
- Assisted in planning and leading field trips to local parks, libraries, museums.
- Maintained a clean and safe environment for both staff members and children.
Education
Bachelor of Science - Criminology
University of New Mexico
Albuquerque, NM05-2024
Skills
- Strong work ethic including dependability, responsibility, and integrity
- Active communication and critical thinking skills
- Excellent interpersonal and teamwork skills
- Conflict resolution
- Crisis intervention
- Ability to communicate orally and to work with managers, supervisors, employees, and applicants to explain practices and regulations
- Flexible with any schedule work hours
- Self motivation
- Youth engagement
References
- Desarae Guilez, Investigations CPS Case Supervisor (505) 688-4244
- Andrea Silva, Statewide Central Intake Supervisor (505) 453-1709
- katie Austin, Previous Supervisor, (505) 803-6371
- Jaqueline Gallegos, Friend/ Co worker ( 505)-967-8608
Timeline
NM REACH Worker
CYFD
12.2025 - Current
Childcare Provider
Chuze Fitness
05.2022 - 11.2025
Food Service Worker
Panera Bread
01.2020 - 01.2022
Recreation Leader
Wells Park Community Center
06.2017 - 08.2018
Bachelor of Science - Criminology
University of New Mexico