Alicia Travis
Tollhouse,CA
Summary
Dynamic professional with a proven track record in exceptional customer service and office management. I have the confidence to blend into any role. I thrive on learning new skills and creating lasting relationships. I am blessed with the social ability to create, and manage, relationships with a diverse group of personalities.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Eagle Springs Golf and Country Club
Friant, CA
06.2025 - Current
- Welcome patrons and members into our establishment.
- Counteract, quickly, should any problem arise.
- Immediately recognize and address Tribal Members and VIP patrons.
- Consistently be aware of menu items and specials, ready to answer and questions should they arise.
- Collaborated with kitchen staff to ensure timely food and accurate food delivery.
- Maintained cleanliness and organization of dining area, adhering to Health Departments food and safety standards.
- Supported team during peak hours by prioritizing tasks and managing customer flow.
- Engaged with patrons to gather feedback, improving service quality and customer satisfaction.
- End of the day register balancing and reports.
- Cash handling and cash drops.
- Identify, and solve, any discrepancies in the Beverage Cart and Course Bar report sheet for fellow servers at check out.
Owner
Some Girl’s Bakery
Tollhouse, CA
03.2023 - Current
- Bookkeeping and managing a small business independently.
- Created estimates and contracts dependent on the clients desires.
- Cash handling and report balancing.
- Keep a running list of supplies.
- Help bring vision to clients ideas.
- Book and participate in community events.
- Networking and marketing to locals.
- Ensure all licenses, certificates, and recipes are in compliance with California Cottage Food Laws.
Patient Coordinator
Sierra Mountain Dentistry
Auberry, CA
09.2024 - 06.2025
- Coordinated patient scheduling and appointment confirmations.
- Managed patient inquiries and provided information on services, policies, and procedures.
- Assisted in maintaining patient records and ensured data accuracy within management systems.
- Developed positive relationships with patients to improve overall satisfaction and retention rates.
- Trained new staff on front desk procedures, enhancing team performance and service consistency.
- Created treatment plans and presented estimates to each patient. Explained the necessary items to execute a plan of action/series of appointments if needed.
- Held the lab accountable and coordinated with them on any dental creations.
- Kept record of office supplies and ordered them as needed.
- Call and resolve any office bills.
- Run all standard office equipment.
- Correspond with Specialist and handled all out of office referrals.
- Answered multi-line phone system and responded to emails from patients, dental vendors, and labs.
- End of Day and End of Month reports.
Executive Assistant
Sierra Sky Property Management
Shaver Lake, CA
01.2023 - 09.2024
- Hybrid Position.
- Coordinated executive schedules and optimized time management.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Ensured proper, and timely, payouts to sub contractors
- Managed our host website “Hostely” by updating property listings and black out dates.
- Coordinated the schedules for housekeeping staff and maintenance staff across 15 privately owned properties.
- Addressed complaints/inquiries in a timely and sensitive manner.
- Created incident reports and passed them along to the proper agency.
- Acted as a liaison between the client, the home owner, and the business owner as needed.
- Arranged meetings between the homeowners and business owner.
- Was the acting assistant to the business owner
Paraprofessional
Sierra Unified School District
Prather, CA
09.2017 - 06.2020
- Assisted the lead teacher in small groups and evaluations.
- Files any incident reports the same day as per school policy.
- Assisted in the administration of reading and math tests.
- Kept record of any materials needed and ordered as needed.
- Was in charge of the safety and supervision of up to 26 students.
- Filed, faxed, and laminated materials.
Education
High School Diploma -
JE Young Academic Center
Fresno, CA10.2005
Skills
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Team collaboration
- Order accuracy
- Supply restocking
- Quality control
- Inventory management
- Calendar Management
- Multi tasking
- Able to engage with multiple clients at once and navigate different personalities
Timeline
Server/Bartender
Eagle Springs Golf and Country Club
06.2025 - Current
Patient Coordinator
Sierra Mountain Dentistry
09.2024 - 06.2025
Owner
Some Girl’s Bakery
03.2023 - Current
Executive Assistant
Sierra Sky Property Management
01.2023 - 09.2024
Paraprofessional
Sierra Unified School District
09.2017 - 06.2020
High School Diploma -
JE Young Academic Center