Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic

Alicia Tucker

Houston,TX

Summary

Motivated and dependable military professional transitioning into the IT field with a strong foundation in computer systems, customer service, and problem-solving. Recently earned CompTIA Security+ certification and currently building hands-on experience through platforms like TryHackMe. Known for being reliable, adaptable, and eager to learn in fast-paced environments. Holds an active Secret security clearance and brings 8 years of discipline and teamwork from military service. Looking to grow in an IT support role where I can continue learning and contribute to a strong team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Support Technician

Army National Guard - Operation Lone Star
Rio Grande Valley, TX
09.2021 - Current
  • Supported endpoint configuration, system deployment, and maintenance of secure access to mission systems for soldiers and staff.
  • Provided basic network support, set up secure communication devices, and monitored IT readiness across multiple units.
  • Created user accounts and performed regular system checks, ensuring compliance with IT and security protocols.

Assistant Manager, Delivery Operations

Amazon DSP
Houston, TX
02.2019 - 09.2021
  • Oversaw mobile technology used by drivers, resolving scanner/app issues and reporting system-wide bugs to central IT.
  • Delivered hardware and software support during onboarding of over 40 drivers monthly, improving device uptime and performance.
  • Monitored software updates and trained team on device use, ensuring efficient delivery workflow.

Customer Service Representative

Office Depot / Office Max
Houston, TX
10.2017 - 02.2019
  • Offered basic computer setup, software installations, and printer configuration support to customers.
  • Provided one-on-one assistance for technical product troubleshooting and warranty services.
  • Maintained a service desk log to track recurring issues and report patterns to tech team.

Education

Associate of Science - Computer Science

Lone Star College
Houston, TX
05-2025

Skills

  • Network troubleshooting
  • System administration
  • User support
  • Technical documentation
  • Customer service
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Time management
  • Mobile device management
  • TCP/IP
  • Windows 10
  • Linux programming and administration
  • Mac systems
  • Microsoft office specialist (MOS) expert

Certification

comptia sec + - June 2025

References

References available upon request.

Timeline

IT Support Technician

Army National Guard - Operation Lone Star
09.2021 - Current

Assistant Manager, Delivery Operations

Amazon DSP
02.2019 - 09.2021

Customer Service Representative

Office Depot / Office Max
10.2017 - 02.2019

Associate of Science - Computer Science

Lone Star College

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