Emmanuel Waife
Lithia Springs,Georgia
Summary
Detail-oriented ICT support professional with strong expertise in remote desktop support, desktop support, and virtual ICT support across Windows O/S, Windows Server, and Office 365 environments. Demonstrates advanced proficiency in operating system setup, ICT software upgrading, software troubleshooting, and data recovery, ensuring minimal downtime and reliable user experiences. Skilled in ticketing system expertise, network configuration, network troubleshooting, hardware installation, anti-virus software installation, and user training, with experience in ICT training management to enhance end-user capability. Seeking to contribute technical support skills and structured training capabilities to a dynamic ICT team focused on service quality and continuous improvement.
Overview
19
19
years of professional experience
1
1
Certification
Work history
IT support technician
Free lancer
Lithia Springs, Georgia
2026.01 - Current
- Conducted regular maintenance checks for prolonged equipment life span.
- Trained non-technical staff members, simplified their interaction with tech tools and devices.
- Monitored computer networks, ensured continuous uptime.
- Coordinated with vendors during hardware upgrades, improved overall system efficiency.
- Suggested improvements to existing IT infrastructure which were implemented successfully.
IT support technician
Medline Industries
Lithia Springs, Georgia
2015.01 - 2025.12
- Assisted in software installations to ensure optimal operating systems.
- Managed office IT inventory for efficient resource allocation.
- Troubleshot technical glitches with advanced diagnostic tools.
- Provided technical assistance to staff members, increased productivity levels.
- Improved system performance with installation of new hardware components.
- Created user manuals for ease of technology use amongst employees.
- Resolved critical issues on time by providing 24 and 7 IT support.
- Ensured a smooth transition during office relocations by organising and setting up all necessary IT equipment.
- Conducted regular maintenance checks for prolonged equipment life span.
- Collaborated with team members on complex projects and achieved successful outcomes through effective problem-solving techniques.
IT support technician
Staples
Lithia Springs, Georgia
2007.01 - 2015.12
- Devised preventive maintenance schedules, reduced unexpected downtime incidents.
- Improved system performance with installation of new hardware components.
- Provided technical assistance to staff members, increased productivity levels.
- Ensured a smooth transition during office relocations by organising and setting up all necessary IT equipment.
- Enhanced system functionality by performing regular software updates.
- Coordinated with vendors during hardware upgrades, improved overall system efficiency.
- Managed office IT inventory for efficient resource allocation.
- Diagnosed network issues for seamless connectivity.
- Monitored computer networks, ensured continuous uptime.
- Trained non-technical staff members, simplified their interaction with tech tools and devices.
- Performed Planned Preventative Maintenance, repairs and technical upgrades for well-mobilised operational teams.
- Used ticketing systems to effectively prioritise end-user issues, minimising equipment downtime.
- Monitored site security to ensure equipment and workstations met agreed requirements.
- Troubleshot operating systems, hardware and software problems to identify root causes.
Education
Certificate of Higher Education - CompTIA A+ (Core 1 & Core 2)
IT Career Switch
United States 2010.01 -
Certificate of Higher Education - CompTIA Network+
IT Career Switch
United States 2010.01 -
Certificate of Higher Education - CompTIA Microsoft MD-100 Windows
IT Career Switch
United States 2023.01 -
Certificate of Higher Education - CompTIA Microsoft MD-101: Managing Modern Desktops
IT Career Switch
United States 2023.01 -
Certificate of Higher Education - CompTIA Tech support
IT Career Switch
United States 2024.01 -
Skills
- Remote desktop support
- Operating systems proficiency
- Ticketing system expertise
- ICT software upgrading
- Software troubleshooting
- Desktop support
- Operating system setup
- Network troubleshooting
- Windows O/S
- Office 365
- Hardware installation
- Network configuration
- Windows Server
- User training
- Data recovery
- Virtual ICT support
- ICT training management
- Anti-virus software installation
Languages
English
Fluent
Affiliations
- Swimming, exploring and adapting to fast pace learning spaces
Certification
CompTIA Certifications
Timeline
IT support technician
Free lancer
2026.01 - Current
Certificate of Higher Education - CompTIA Tech support
IT Career Switch
2024.01 -
Certificate of Higher Education - CompTIA Microsoft MD-100 Windows
IT Career Switch
2023.01 -
Certificate of Higher Education - CompTIA Microsoft MD-101: Managing Modern Desktops
IT Career Switch
2023.01 -
IT support technician
Medline Industries
2015.01 - 2025.12
Certificate of Higher Education - CompTIA A+ (Core 1 & Core 2)
IT Career Switch
2010.01 -
Certificate of Higher Education - CompTIA Network+
IT Career Switch
2010.01 -
IT support technician
Staples
2007.01 - 2015.12