Blaise Siocon

• Primary point of contact in assisting end users according to ticket request
• Re image desktop,laptop,mini pc,chromebook, chromebox
• Configuration of devices in accordance to corporate, healthcare and school environment
• Active Directory
• Google enterprise
• Screen connect
• troubleshoot hardware and software for desktop,laptop,mini pc,chromebook, chromebox
• Zendesk ticketing system
• Deployment of devices to end users
• Teach end users to use devices
• Installing new desktops and other computer peripherals
• Connecting wired & wireless printers
• IP troubleshooting
• Re-wiring network switches
• Running network CAT6 cables to specific wiring scheme for the client in accordance to state building code
• Terminating network cables with RJ45
• Terminating patch panels
• Coordinating with printer, internet provider, network switch, VOIP phones and firewall vendors to properly troubleshoot issues.
• Installing and wiring Access points
• Installing conference room cameras
• Installing Hik Vision security cameras
• Configuring and trouble shooting Hik Vision NVR system
• Basic VOIP phone system troubleshooting
• Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.

• Assist in promoting, monitoring and implementing compliance policies and procedures related to theft prevention, safety, and inventory control.
• Complete all incident/investigation reports and any required paperwork related to theft or incident.

• primary contact of clients making inquiries about technical repairs and software troubleshooting for computers, consoles and mobile devices.
• diagnosing the devices that needed to be repaired
• troubleshooting hardware and software of computers, consoles and mobile devices
• answering calls and emails made by clients

• Troubleshoot Computer desktop, laptop, game console, tablets, and mobile devices
• Re image windows OS
• Re image Mac OS
• Re install Operating System
• Diagnose and repair devices with proper device schematics.
• Primary point of contact for clients making scheduled appointment.
• Splashtop remote support
• Service Fusion ticketing system

• Answers tickets made by CPS (Chicago Public School) staff using ServiceNow and Nexterna Clearview ticketing system
• Direct communication with CPS staff regarding IT tech solutions
• Responsible for PC hardware, Laptops, Chromebooks, printers, projectors, smartboards break in fixes
• Re image Windows and Mac computers
• Keeps devices up to date with school compliance standards
• Handles school asset/ equipment inventory using Tipweb asset inventory system
• Communicates with IT team members for better costumer service
• Device disposal support

Maintains the cell sites and replaces the old batteries and battery shelfs with new ones

• Load the warehouse with new battery and battery shelfs
• Maintains and organizes the warehouse
• Replaces the old batteries and battery shelfs from the cell sites with new ones

Duties & Responsibilities:

• Exercised multi-tasking skills in a fast-paced environment while supervising various situations and co-workers
• Building power supply and other security systems;
• Checking the inventory;
• Training new employees;
• Supervising other staff.
• Using Voltage meter to properly conduct AC/DC current of the power supplies
• Quality check the products and testing them before they get sent out and packaged