Alicia Turner
Stafford,VA
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Acts as patient advocate to achieve best possible outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Women's Hospital - Guest Relations Representative
HCA Healthcare Inc.
05.2023 - Current
- Engaged expecting parents through upbeat conversation and personalized service.
- Assisted guests with special requests, ensuring memorable stays and increased likelihood of return visits.
- Compiled feedback from discharge follow-up calls to help management improve guest relations policies and prevent common conflicts.
- Guided groups of up to 14 people on scheduled tours of the Women's Hospital.
- Coordinated schedules and set appointments for guests and staff.
Child Development Center - Center Assistant
Virginia Commonwealth University, VCU
09.2021 - 01.2024
- Prepared children for success in classroom settings through encouragement and exploration of learning activities.
- Used Microsoft Office to compile, maintain and file all records and documents.
- Interacted with visitors and parents by phone, email, or in-person to provide information
- Assessed exposure to substance abuse, violence and other risk factors.
- Promoted cultural diversity of each child's family by encouraging members to talk about holidays, favorite foods and other details.
Child Support Counselor
YMCA Of The Virginia Peninsulas
11.2020 - 07.2021
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Worked with children of varying age, interest, skill, and developmental levels.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
- Led groups of children safely through variety of camp activities.
Front Office Volunteer
Westmoreland County Public Schools
12.2019 - 03.2020
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Bachelor of Science - Diagnostic Medical Sonography
Virginia Commonwealth University
Richmond, VACurrent
High School Diploma -
Washington And Lee High School
Montross, VA06-2020
Skills
- Effective communication
- Hospitality industry experience
- Organizational skills
- Documentation Management
- Cultural understanding
- 47 WPM typing speed
- Check-in and Check-out Procedures
- Guest satisfaction
Certification
Basic Life Support (CPR and AED)
Adult and Pediatric First Aid/CPR/AED-BL
Auvi-Q Certification
Medication Administration Training (MAT)
Timeline
Women's Hospital - Guest Relations Representative
HCA Healthcare Inc.
05.2023 - Current
Child Development Center - Center Assistant
Virginia Commonwealth University, VCU
09.2021 - 01.2024
Child Support Counselor
YMCA Of The Virginia Peninsulas
11.2020 - 07.2021
Front Office Volunteer
Westmoreland County Public Schools
12.2019 - 03.2020
Bachelor of Science - Diagnostic Medical Sonography
Virginia Commonwealth University
High School Diploma -
Washington And Lee High School
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