Alicia Tyrell Brown
2625 96st East Elmhurst,NY
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it willing to learn more each day.
Overview
22
22
years of professional experience
Work History
Health Records Clerk
Falmouth Public Hospital
Falmouth, Trelawny, Jamaica
08.2001 - 05.2023
- Pulled patient records and transferred information to appropriate parties.
- Safeguarded medical records to maintain patient confidentiality.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Released information to persons or agencies according to regulations.
- Processed patient admission and discharge documents.
- Purged inactive files and destroyed obsolete files following procedures.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained positive working relationship with fellow staff and management.
- Purged outdated files.
- Pulled patient charts for upcoming appointments.
- Observed confidentiality and safeguarded all patient-related information.
- Kept department clean, organized and professional.
Phlebotomy Technician
Dr Yumkella Kamara
Falmouth, Jamaica
03.2012 - 04.2022
- Collected blood samples in a safe and sanitary manner according to established procedures.
- Obtained specimens from adults, children, and infants for laboratory tests.
- Labeled specimen containers with patient information accurately.
- Educated patients regarding the procedure and answered any questions they had.
- Draw blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Protected patients and self by following infection control, sharps and biohazardous waste disposal procedures.
EKG Technician
Dr. Emmanuel Authur
Falmouth , Jamaica
09.2017 - 07.2022
- Maintained accurate records of patient data, test results, and other relevant information.
- Adhered to cleaning protocol for EKG Machine, Holter cable and accessories to provide an safe environment.
- Educated patients on testing and preparation steps prior to procedure.
- Instructed patients on proper positioning for EKG testing and ensured their comfort during the procedure.
- Communicated effectively with patients to explain the purpose of the test and answer any questions they may have had about it.
- Observed strict confidentiality when handling patient information.
- Ensured that all safety protocols were followed at all times while performing EKG tests on patients.
Customer Service Agent
Design A Tours
Falmouth Trelawny, Jamaica
05.2022 - 12.2022
- Resolved customer complains while prioritizing their satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to costumers, handled concerns quickly and escalated major issues to supervisor.
- Monitored staff performance to ensure adherence to customer service standards.
- Developed policies and procedures related to customer service operations.
- Provided exceptional customer service to ensure customer satisfaction.
Education
High School Diploma -
Cedric Titus High Schol
Clarks Town Trelawny Jamaica 06.1998
Corporate Career Centre
Montego Bay, St. James, Jamaica10.1998
Management Institute For National Development
Montego Bay, ST,James Jamaica06.2006
Genesis Medical Training Center
Queens, NY08.2023
Skills
- Medical Records Management
- Quality Control Checks
- Written and Verbal Communication
- Phlebotomy
- Patient Scheduling
- Data Entry
- Electrocardiography (EKG)
- Medical History Recording
- Admission and Discharge Patients
- Customer Data Confidentiality
- Microsoft Word
- Time Management
- Diagnostic Testing
Timeline
Customer Service Agent
Design A Tours
05.2022 - 12.2022
EKG Technician
Dr. Emmanuel Authur
09.2017 - 07.2022
Phlebotomy Technician
Dr Yumkella Kamara
03.2012 - 04.2022
Health Records Clerk
Falmouth Public Hospital
08.2001 - 05.2023
High School Diploma -
Cedric Titus High Schol
Corporate Career Centre
Management Institute For National Development
Genesis Medical Training Center
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