Sandra Marquez
Watsonville,CA
Summary
Organized Health Records Clerk known for high productivity and efficient task completion. Specialize in electronic health records management, data entry accuracy, and confidentiality protocols. Excel in teamwork, adaptability, and communication skills, ensuring smooth operations within healthcare settings.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Health Records Clerk
Salud Para La Gente
Watsonville, CA
01.2010 - Current
- Managed patient health records using electronic health record systems.
- Maintained confidentiality of sensitive medical information and patient data.
- Assisted medical staff with retrieving and organizing patient files efficiently.
- Processed incoming health records requests and ensured timely fulfillment.
- Verified accuracy of patient information in the health records database.
- Supported audits by ensuring compliance with regulatory standards for documentation.
- Reviewed all documentation for accuracy before being filed into the patient's chart.
- Audited medical records in order to ensure compliance with HIPAA regulations.
- Organized physical health record files and scanned documents into an electronic system.
- Compiled reports detailing patient care activities to meet state law requirements.
- Responded promptly to requests from healthcare providers, patients, and other stakeholders for access to protected health information.
- Retrieved patient information from both paper and electronic sources as requested by healthcare providers or administrators.
- Entered data into a computerized system for tracking purposes.
- Provided support services to staff members regarding retrieval of patient health records.
- Maintained electronic health records for patients and ensured accuracy of data.
- Processed incoming requests for patient information, including release forms and subpoenas.
- Performed quality assurance reviews on medical records to ensure completeness and accuracy.
- Collaborated with other departments within the organization in order to improve processes related to health record management.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Organized patient charts, gathering medical histories, lab results and consents.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Supported administration staff with records requests to support patient care.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Purged outdated files.
- Reviewed medical records for completeness and accuracy, updating information as needed.
- Collected, sorted, and distributed incoming correspondence and reports related to medical records.
- Processed and responded to external requests for medical records following established protocols.
- Accurately entered patient information into electronic health record systems.
- Retrieved medical records upon request from healthcare professionals.
- Scanned and converted paper records to digital format, ensuring clear and legible documents.
- Safeguarded medical records to maintain patient confidentiality.
- Addressed questions and requests promptly to enhance customer service.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Verified record copies before handing each over to check for and remove unnecessary details.
Receptionist
Pediatric Medical Group
Watsonville, CA
01.2009 - 01.2010
- Greeted patients and families warmly upon arrival at the pediatric clinic.
- Scheduled appointments efficiently using electronic medical records system.
- Managed patient check-in and check-out processes to ensure smooth operations.
- Collected patient information and verified insurance details accurately.
- Answered phone inquiries and directed calls to appropriate staff members.
- Scheduled and confirmed appointments.
- Communicated effectively with parents regarding office policies and procedures.
- Assisted healthcare providers by preparing patient charts for daily visits.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Provided administrative support to various departments, assisting with document preparation and data entry.
Pharmacy Technician
CVS Pharmacy
Watsonville, CA
01.2007 - 01.2009
- Processed prescription orders for customers with attention to detail.
- Assisted pharmacists in preparing medications and maintaining inventory levels.
- Provided excellent customer service while answering inquiries about medications.
Care Coordinator
Salud Para Lagente
Watsonville, CA
- Coordinated patient care plans with healthcare providers and community resources.
- Maintained accurate patient records and documentation in electronic health systems.
- Communicated effectively with patients to address concerns and provide support.
- Organized follow-up appointments to ensure continuity of care for patients.
- Collaborated with multidisciplinary teams to enhance patient outcomes and satisfaction.
- Educated patients on health management and preventive care practices.
- Advocated for patient needs within the healthcare system to improve access to services.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Responded promptly to inquiries from patients regarding their care plans.
- Scheduled appointments for clients with appropriate medical specialists.
- Provided case management services to ensure the delivery of quality care.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Maintained records management system to process personnel information and produce reports.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
Education
Watsonville High School
Watsonville, CACertified - Medical Assistant
Regional Occupation Program
Watsonville, CASkills
- Electronic health records
- HIPAA compliance
- Data accuracy verification
- Records management
- Medical terminology
- Patient communication
- Appointment scheduling
- Team collaboration
- Administrative support
- Customer service
- Problem resolution
- Time management
- Confidentiality maintenance
- Patient confidentiality
- Document scanning
- Health records management
- ICD-9 coding experience
- Release of information paperwork
- New patient chart preparation
- EMR / EHR
- Electronic medical records handling
- Medical office administration
- Work well independently
- Scheduling appointments
- Paperwork processing
- Patient data collection
Languages
Spanish
Professional
A1
English
Professional
A1
Timeline
Health Records Clerk
Salud Para La Gente
01.2010 - Current
Receptionist
Pediatric Medical Group
01.2009 - 01.2010
Pharmacy Technician
CVS Pharmacy
01.2007 - 01.2009
Care Coordinator
Salud Para Lagente
Watsonville High School
Certified - Medical Assistant
Regional Occupation Program