Alicia Underwood
Registered Nurse
Wausau,WI
Summary
Respectful Clinical Manager with extensive knowledge of health care administration and clinical philosophy. Familiar with fiscal management systems and human resource management. Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure.
Overview
1
1
year of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
ACRN Clinical Manager
Amedisys
Marshfield, WI
11.2022 - Current
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Implemented new policies and educated staff on changes.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Handled job duties for staff members which were unavailable or out of office.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Selected, promoted and terminated staff members.
- Oversaw overall operation of nursing services and patient care.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Communicated with patients, asked appropriate questions and employed active listening to determine best care.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Regional Nurse Manager
Care Partners Country Terrace Assisted Living
Oshkosh, WI
07.2022 - Current
- Coordinated and facilitated meetings and staff educational seminars to provide information and teach skills to employees.
- Developed patient care plans by performing patient assessments and evaluations and determining diagnosis.
- Coached and supervised employees and managed human resources functions.
- Improved patient services by resolving family and patient grievances and complaints.
- Conducted frequent medical records reviews and audits to verify followed quality measures.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed policies and procedures for effective pharmacy management.
- Collaborated with store manager to maintain daily operations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Registered Nurse
Pride TLC
Weston , WI
05.2022 - 10.2023
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Organized and managed care of patients undergoing various therapies and procedures.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed care from admission to discharge.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Audited charts and reviewed clinical documents to verify accuracy.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
Education
Registered Nurse - Nursing
Northcentral Technical College
Wausau, WI 08.2004 - 12.2006
BSN - Nursing
UW Oshkosh
Oshkosh, WI 01.2006 - 05.2012
Skills
Direct Patient Care
Certification
Registered Nurse
Timeline
ACRN Clinical Manager
Amedisys
11.2022 - Current
Regional Nurse Manager
Care Partners Country Terrace Assisted Living
07.2022 - Current
Registered Nurse
Pride TLC
05.2022 - 10.2023
Registered Nurse
12-2006
BSN - Nursing
UW Oshkosh
01.2006 - 05.2012
Registered Nurse - Nursing
Northcentral Technical College
08.2004 - 12.2006