Alicia Ung
Las Vegas,NV
Summary
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Overview
12
12
years of professional experience
Work History
Poker Dealer
Caesars Entertainment
Las Vegas, NV
05.2015 - 09.2019
- Efficiently deal all flop, stud, and draw poker games.
- Maintain the rules and the action of the game.
- Maintain a cash rack.
- Collect the rake.
- Up beat positive attitude
- Inspire Adult to Play
- Great customer service
- Observed casino floor and poker table for suspicious activity.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Explained rules, took bets, and delivered payouts to facilitate movement of games.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Performed functional game duties quickly by efficiently handling money and chips.
- Dealt various casino games, juggling multiple hands over shifts and patrons nightly.
Server/Care Taker
Horizon Bay Brookdale Senior Living
Tampa, Fl
07.2012 - 05.2013
- Work directly with the citizens that resided in Horizon Bay and the kitchen crew to serve the citizens food and drinks.
- Use excellent communication and customer service skills to ensure a good living environment and satisfaction.
- Ensure that the patients abide by their diet and are fully fed and taken care of, which included but was not limited to; assistance in feeding, sitting, getting dressed and movements of the elderly folk from their apartment to the next designated area.
- Working as a server I attempted to use my abilities to their greatest potential even inclusive to those things that I was not expected nor mandated to do simply for the satisfaction of knowing I was improving the life of the individuals whom resided at Horizon Bay Brookdale Senior Living.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Managed closing duties and including restocking items
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Secretary
Frankie J Salon
Cape Coral, Florida
08.2007 - 04.2012
- Greeted customers and assigned appointments as I kept track of the appointment book.
- Handled money transactions and tabs.
- Ordered new supplies needed for the store, and maintained a clean and organized environment.
Education
Poker Dealer
Elite Casino Dealer Academy
Tampa, FL03.2014
G.E.D -
Hillsborough Community College
Tampa, FL2013
Skills
- Book
- Excellent communication
- Draw
- Customer service skills
- Money
- Next
- Filing experience
- Problem-solving
- Confidentiality understanding
- Staff motivation
- Transporting files
- Multitasking and prioritization
- Customer relations
- Dedicated team player
- Sorting packages
- Multi-line phone systems
- Organization and efficiency
- Patient care advocacy
- Tracking documents
References
References:
Carrie Jacob (Poker Room Manager)
(502) 592-7051
Email: cjacobs@ceasars.com
Cindy Arnowitz (Floor Superviser)
(702) 375-0135
Scott Rutter (Floor Superviser)
Solymar: (818) 898-3665 (Horizon Bay Supervisor)
Mrs. Bates: (813) 251-2156 (Resident of Horizon Bay)
Timeline
Poker Dealer
Caesars Entertainment
05.2015 - 09.2019
Server/Care Taker
Horizon Bay Brookdale Senior Living
07.2012 - 05.2013
Secretary
Frankie J Salon
08.2007 - 04.2012
Poker Dealer
Elite Casino Dealer Academy
G.E.D -
Hillsborough Community College