Alicia Valentine
Anderson,SC
Summary
- Customer service oriented professional, able to provide administrative support and function as the primary interface between the patient and the provider. Capable of managing the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.
- Team player who performs at high levels of productivity in fast-paced environments without missing a deadline.
- Builds trust and respect by consistently meeting and exceeding expectations.
- Strong written and verbal communication skills.
- Microsoft Office Suite / MS Excel, MS Word, MS PowerPoint; Typing Speed: 37 WPM. Authorized to work in the US for any employer
- Compassionate Personal Care Assistant with experience in providing assistance in daily living and personal care services in patients' homes per care plan. Familiarity with monitoring patient condition by observing physical and mental conditions, intake and output, exercise. Strengths include strong interpersonal skills to build rapport with patients, families, and staff; ability to maintain confidentiality of sensitive information; adaptability to handle diverse patient needs and crises. Previous work has positively impacted patient lives through consistent provision of empathetic yet efficient care.
- Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
- Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
- Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
- Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
- Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
- Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
18
18
years of professional experience
Work History
PCA
The Golden Circle Comprehensive Health care
August , GA
11.2024 - 01.2025
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Accompanied clients to doctor's appointments and outings when necessary.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Maintained accurate records of client care services provided on a daily basis.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Responded promptly to emergency situations according to established protocols.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Kept instruments and equipment clean and sanitized.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Planned and served meals and snacks to patients according to prescribed diets.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Reminded patients to take prescribed medications or nutritional supplements.
CNA
NHC
Anderson , South Carolina
07.2023 - 11.2024
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Participated in educational programs designed to improve knowledge of health care practices.
- Monitored food intake and output as directed by nursing staff.
- Transported residents within the facility as needed.
- Provided emotional support to family members during difficult times.
- Reported changes in patient conditions to registered nurse or physician.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Facilitated communication between patients, family members, and healthcare professionals.
- Documented patient care services by charting in designated areas.
- Assisted residents in preparing for activities and social programs.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Distributed drinking water and nourishment to residents.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Observed and reported unusual symptoms and changes to charge nurse.
- Supported non-ambulatory residents in range of motion exercises.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Conducted routine checks on patient vitals, blood pressure, blood sugar, and heart rate.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Answered patient call signals and signal lights to determine patients' needs.
- Planned and served meals and snacks to patients according to prescribed diets.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Turned and repositioned bedridden patients to prevent bedsores.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Educated patients on self-care techniques that would help them maintain their independence.
PCA
Right At Home Health Care
Anderson, SC
02.2020 - 07.2023
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Accompanied clients to doctor's appointments and outings when necessary.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Transported clients from one location to another in an efficient manner.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Assisted patients with recreational activities such as reading books or playing board games.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
Cashier / Customer Service
Zaxby's
Anderson, SC
07.2018 - 01.2020
- Assist elderly customers by serving food at table, train new employees, stock supplies, and clean store.
- Open and close store, resolve customer problems, prepare food items, and answer phones.
- Operate cash register, ring up orders, accept payments, and provide exceptional customer service.
Full Time Homemaker
Stay at Home Parent
Anderson, SC
09.2016 - 07.2018
- Ensured household duties were completed and managed household budget.
- Coordinated medical care, meals, and social activities.
- Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.
Backup Team Lead / Assembly Worker / Machine Operator
Fraenkische USA, LP
Anderson, SC
06.2013 - 09.2016
- Verified production numbers, ensured deadlines were met, led 20 employees, trained new staff, and filled out paperwork.
- Assisted teammates, troubleshot and repaired machinery, recorded absences, and found replacement workers.
- Recorded product information, abided by safety guidelines, ensured product quality, and maintained flow of production.
- Marked or tagged parts, loaded and unloaded items, and communicated with technicians and supervisors.
Retail Sales / Cashier / Customer Service
Walmart
Anderson, SC
09.2012 - 06.2013
- Interacted with customers in a positive manner and demonstrated a high level of customer service.
- Processed retail transactions, accepted payments, issued refunds, and stocked shelves.
- Assisted customers with locating items, answered phones, and completed requests for special orders.
Assembly Worker
Electrolux
Anderson, SC
05.2007 - 07.2012
- Ran and troubleshot production line machinery and performed minor repairs as needed.
- Made equipment adjustments as necessary to produce product within specifications.
- Operated within Standard Operating Procedures (SOP) and Job Safety Analysis (JSA).
Education
Certification - Phlebotomy
Phlebotomy Training Specialist
Greenville, SC04-2025
Associate of Science degree - Health Science
Ultimate Medical Academy
Tampa, FL03.2020
High school diploma or GED -
TL Hanna
05.2007
Skills
- Basic Coding Skills for ICD / CPT
- Third Party
- Medicare
- Medicaid
- HMO
- PPO
- CMS1500 Claim Form
- Billing Cycle Claims Appeal Process
- Medical Administrative Assistant
- Medical Terminology
- Patient Processing
- Patient Registration
- Medical Laws and Ethics
- Greenway Prime Suite EHR
- HIPAA Compliance
- Medical Transcription
- Office Accounting
- Anatomy and Physiology
- Medical Records Management
- ICD-10
- Customer Service
- Crew Member
- Food Service
- Manufacturing Experience
- Warehouse Experience
- Shipping & Receiving
- Manufacturing
- Basic Math
- Assembly Experience
- ICD-9
- Medical Billing
- Medical Scheduling
- Insurance Verification
- Data Entry
- Medical Office Experience
- Patient Care
- Medical Coding
- EMR Systems
- Medical Receptionist
- Phone Etiquette
- Assembly
- Microsoft Powerpoint
- Computer Operation
- Patient care
- Vital signs monitoring
- Collaboration with healthcare teams
- Medical terminology
- Time management
- Dementia care
- Behavioral management
- Adaptive equipment knowledge
- Diabetes management
- Meal preparation
- Medication reminders
- Rehabilitation support
- Compassionate care
- Cultural sensitivity
- Continuing education
- Infection control
- Seizure precautions
- Personal hygiene assistance
- Patient documentation
- Range of motion exercises
- Safety awareness
- Mobility support
- Daily living assistance
- HIPAA compliance
- Emotional support
- Emergency response
- CPR certification
- Specimen collection
- Patient mobility training
- Safety protocols
- ADL support
- Feeding assistance
- Bed preparation
- Blood glucose testing
- Information protection
- Active listening
- Infection control standards
- Qualified in patient transport
- Feeding assistance specialist
- Basic life support
- Basic nursing care
- Healthcare expertise
- Catheter care
- Restocking supplies
- Monitoring patient conditions
- Health monitoring
- Patient assistance
- Vitals documentation
- Mobility assistance
- Infection prevention
- Body mechanics knowledge
- Data collection
- Healthy meal preparation
- Adaptable
- Patient observation
Assessments
- Call Center Customer Service, Familiar, 02/01/20
- Mechanical Knowledge, Familiar, 06/01/20
- Electronic Medical Records: Best Practices, Highly Proficient, 06/01/20
- Medical Receptionist Skills, Proficient, 06/01/20
- Recruiting, Completed, 06/01/20
- Customer Focus & Orientation, Highly Proficient, 05/01/20
- Nursing Aide Skills, Familiar, 08/01/20
- Following Directions, Highly Proficient, 08/01/20
- Work Style: Reliability, Highly Proficient, 08/01/20
- Customer Service, Proficient, 08/01/20
- Data Entry: Attention to Detail, Proficient, 06/01/20
- Cashier Skills, Highly Proficient, 06/01/20
- Security Guard Skills, Highly Proficient, 09/01/20
- Scheduling, Familiar, 07/01/21
- Medical receptionist skills, Proficient, 06/01/20
- Electronic health records: Best practices, Highly Proficient, 06/01/20
- Data entry: Accuracy, Proficient, 11/01/20
- Cashier skills, Highly Proficient, 02/01/21
Personal Information
Authorized To Work: US for any employer
Timeline
PCA
The Golden Circle Comprehensive Health care
11.2024 - 01.2025
CNA
NHC
07.2023 - 11.2024
PCA
Right At Home Health Care
02.2020 - 07.2023
Cashier / Customer Service
Zaxby's
07.2018 - 01.2020
Full Time Homemaker
Stay at Home Parent
09.2016 - 07.2018
Backup Team Lead / Assembly Worker / Machine Operator
Fraenkische USA, LP
06.2013 - 09.2016
Retail Sales / Cashier / Customer Service
Walmart
09.2012 - 06.2013
Assembly Worker
Electrolux
05.2007 - 07.2012
Certification - Phlebotomy
Phlebotomy Training Specialist
Associate of Science degree - Health Science
Ultimate Medical Academy
High school diploma or GED -
TL Hanna