Alicia Venafro
Merchantville,NJ
Summary
Dedicated Senior PST with nearly 20 years experience handling high-stress 911 calls and non-emergency lines. Specialize in emergency response coordination, critical incident management, and clear communication under pressure. Excel in fast-paced environments using strong judgment, problem-solving skills, and empathy to manage sensitive situations effectively.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior PST
NJ State Police
Buena, New Jersey
06.2011 - Current
- Receive and prioritize emergency calls from the public in high-pressure situations.
- Coordinate response efforts with law enforcement, fire, and medical services efficiently.
- Monitor radio communications to ensure timely dispatch of resources and personnel.
- Utilize CAD system to track units and manage resources effectively.
- Train new PSTs on protocols, procedures, and use of communication equipment.
911 Dispatcher
Pleasantville City
Pleasantville, NJ
06.2006 - 06.2012
- Received and prioritized emergency calls from the public in high-pressure situations.
- Dispatched law enforcement, Fire & EMS
- Monitored radio communications to ensure timely dispatch of resources & personnel.
- Utilized CAD systems to track units and manage resources effectively.
Education
Egg Harbor Twp High School
Egg Harbor Twp, NJSome College (No Degree) - General Studies
Atlantic Cape Community College
Mays Landing, NJSkills
- Emergency response
- Resource coordination
- Computer-aided dispatch
- Communication equipment
- Coaching & evaluation of Trainees
Certification
- CPR Instructor Course-September 2023
- ASIM Advance Course-July 2024
- Coach Class-November 2024
- Quality Assurance Detached January-March 2026
- CIT Training-February 2023
Timeline
Senior PST
NJ State Police
06.2011 - Current
911 Dispatcher
Pleasantville City
06.2006 - 06.2012
Egg Harbor Twp High School
Some College (No Degree) - General Studies
Atlantic Cape Community College