Sandra Henderson
Midland City
Summary
Experienced PST Specialist skilled in streamlining patient sample processing and enhancing laboratory workflow. Proven ability to implement quality control measures and ensure compliance with regulatory standards while maintaining high levels of patient satisfaction.
Overview
36
36
years of professional experience
Work History
PST Specialist
LabCorp
Dothan, AL
11.1989 - Current
- Streamlined patient sample processing to improve turnaround times.
- Enhanced laboratory workflow efficiency through effective coordination of resources.
- Trained and mentored new staff on laboratory protocols and safety procedures.
- Implemented quality control measures, ensuring accuracy in test results.
- Developed and maintained documentation for compliance with regulatory standards.
- Led initiatives to reduce errors, enhancing overall service quality in testing operations.
- Reduced response time in troubleshooting PST-related problems, increasing productivity within the organization.
- Provided clear documentation for all processes related to PST management, enabling easy reference for colleagues and stakeholders alike.
- Enhanced customer satisfaction by swiftly resolving technical issues and providing exceptional support.
- Maintained up-to-date knowledge on industry trends and best practices in order to provide expert guidance and recommendations to clients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Organized daily work based on collection priority.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Conducted venipuncture and other CT procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified proper storage and transportation of specimens to laboratories.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Assisted in training and onboarding new phlebotomists.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Reviewed and processed requisitions for laboratory tests.
- Monitored supply levels and placed orders for laboratory supplies.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Participated in quality assurance and competency assessment initiatives.
- Provided guidance and support to laboratory personnel.
Education
No Degree - General Studies
George C Wallace Community College
Dothan, ALSkills
- Creative solutions
- Cross-functional coordination
- Venipuncture
- Patient care
- Sample and specimen collection
- HIPAA compliance
- Specimen labeling procedures
- Patient confidentiality
- Patient support
- Health and safety
- Specimen handling
- Data entry
- HIPAA
- Infection control
- Venipuncture expertise
- Medical terminology
- Staff management
- Quality control
- Patient preparation
- Paperwork processing
- Quality assurance
- Recording data
- Emergency response training
- Specimen preparation
- Patient assessment
- Health education
- Diagnostic testing
- Quality control guidelines
- Medical records management
- Medical records maintenance
- Regulatory compliance
- Communication
- Sample labeling
- Process improvement initiatives
- Proper labeling
- Donor screening
- Therapeutic phlebotomy
- Sanitation and sterilization
- Blood collection
- Anatomy and physiology
- Specimen collection and storage
- Venipuncture and capillary puncture
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Butterfly venipuncture
- Excellent communication
- HIPAA regulations
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Electronic health records
- Relationship building
- Phlebotomy technician (PT)
- Patient monitoring
- Patient history documentation
- Finger stick method
- Infection control protocols
- Team building
- Task prioritization
- Specimen collection
- Quality control procedures
- Self motivation
- Team leader
- Interpersonal skills
- Analytical thinking
- Phlebotomy technician
- Goal setting
- Professionalism
- Blood culturing
- Interpersonal communication
- Workload management
- Sample collection
- Sample processing
- Staff phlebotomy training
- Time management abilities
- Continuous improvement
- Adaptability
Timeline
PST Specialist
LabCorp
11.1989 - Current
No Degree - General Studies
George C Wallace Community College