Alicia Hernandez
Millan Institute
Bakersfield,CA
13
years of professional experience
Dynamic cosmetology instructor with a proven track record at Millan Institute, adept at enhancing student skills through innovative lesson plans and workshops. Strong relationship-building and problem-solving abilities foster a collaborative learning environment, while a commitment to professional ethics ensures high standards in education and practice.
Work History
Cosmetology Instructor
3 Years 4 Months- Designed and executed lesson plans that adhere to industry standards and curriculum requirements.
- Guided students in practical applications of cosmetology techniques, enhancing skill proficiency.
- Assessed student progress through evaluations, providing constructive feedback for improvement.
- Facilitated workshops on emerging trends and best practices in cosmetology to ensure current knowledge base.
Stylist
4 Years 7 Months- Delivered exceptional customer service by assessing client needs and providing tailored styling recommendations.
- Executed various haircutting techniques, ensuring high-quality results and client satisfaction.
- Maintained cleanliness and organization of workstations, promoting a safe environment for clients and staff.
- Collaborated with team members to streamline appointment scheduling, enhancing overall shop efficiency.
- Developed promotional strategies to increase client retention through personalized follow-ups and loyalty programs.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
Receptionist
7 Months- Managed front desk operations, ensuring efficient communication and customer service delivery.
- Coordinated appointment scheduling, optimizing daily workflow for team members and clients.
- Maintained office supplies inventory, reducing costs through effective vendor negotiations and order management.
- Developed and implemented filing system, improving document retrieval efficiency by streamlining processes.
- Handled multi-line phone system, prioritizing calls to ensure timely response to client inquiries.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Medical Assistant - Medical Assistant
High School Diploma
Skills
Professional ethics
Sanitation procedures
Teamwork
Problem-solving
Time management
Attention to detail
Adaptability and flexibility
Relationship building
Self motivation
Interpersonal skills
Continuous improvement
Timeline
Cosmetology Instructor
Millan Institute
04.2023 - CurrentRead More
Stylist
Supercuts
03.2018 - 10.2022Read More
Receptionist
Robert Half
04.2013 - 11.2013Read More
Kaplin Collage
Medical Assistant from Medical Assistant
Read More
Arvin High School
High School Diploma
Read More