Alicia Viney
Platteville
Summary
Driven and highly motivated professional with a passion for embracing new challenges and pushing boundaries. Demonstrates a strong work ethic, unparalleled adaptability, and exceptional interpersonal skills that foster meaningful collaborations. Known for thriving in dynamic environments, excelling independently, and swiftly mastering new concepts and skills to achieve outstanding results.
Overview
8
8
years of professional experience
Work History
Ophthalmic Assistant
Southwest Health System
Platteville
09.2020 - Current
- Prepared examination rooms, ensuring all necessary equipment and supplies were ready for use.
- Performed a wide range of diagnostic tests such as OCT, visual fields, and fundus photography.
- Instructed patients on how to properly apply eye drops or other medications prescribed by the physician.
- Maintained accurate records of patient visits using electronic health record software systems.
- Assisted ophthalmologists with minor office procedures and surgeries, ensuring sterile technique and patient comfort.
- Provided patient education on ocular health maintenance and the use of eyeglasses and contact lenses.
- Expedited approval of medications and procedures via insurance companies.
- Engaged in tasks involving ICD-CM-10, and CPT on a daily basis.
Patient Access Representative
Southwest Health
Platteville
03.2017 - 09.2020
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Collected co-pays and other payments from patients at time of service.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Applied HIPAA privacy and security regulations while handling patient information.
Education
Technical Diploma - Medical Coding Specialist
Southwest Wisconsin Technical College
Fennimore05-2025
High School Diploma -
Monona Grove High School
Monona, Wisconsin06.2012
Skills
- Effective Communication
- Attention to detail
- Electronic health records experience, Epic
- Clinical documentation
- Insurance verification
- Patient-Centered Problem Solving
- Knowledge of insurance policies and regulations
Activities And Volunteer Work
- Volunteered at Agrace Hospice Care
- Assisted with organization of blood drives and regularly donate blood
- Participate in Adopt a Family – raising money for local families through the Boys & Girls Club
- Polar Plunge – jumper and fund raiser
- Volunteer at Berry Fest, local community event
Accomplishments
- Dean list at Southwest Technical College for the last two years.
Timeline
Ophthalmic Assistant
Southwest Health System
09.2020 - Current
Patient Access Representative
Southwest Health
03.2017 - 09.2020
Technical Diploma - Medical Coding Specialist
Southwest Wisconsin Technical College
High School Diploma -
Monona Grove High School
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