Alicia Wanjau
Gilbert,AZ
Summary
Proactive professional with 4+ years of experience and a proven knowledge of customer communications. Aiming to leverage my skills to successfully fill the team member role at your company.
Overview
5
5
years of professional experience
Work History
Behavior Technician
CENTRIA
Mesa, AZ
03.2023 - Current
- Assisted in improving reading and academic skills and monitored fine motor skills, hygiene, grooming, and domestic capabilities for clients.
- Engaged clients through various activities such as sensory integration exercises or art projects tailored toward their interests and abilities.
- Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
- Tracked data related to client responses during intervention sessions using a variety of assessment tools such as frequency counts or event recording protocols.
- Provided direct therapy to clients in clinic settings.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
SUPPORT SPECIALIST
JPMorgan Chase Bank
Phoenix, AZ
01.2021 - 03.2022
- Contacting employers to acquire needed information for completing employment verifications
- Successfully identifying priorities and using time effectively to support the HL Advisors by considering needs, and current events
- Develop an understand of the Home Lending mortgage offering and home lending guidelines; being familiar with the diversity of Chase products/services and the advantages of each
- Sharing information and expertise with partners and team members; working together to achieve work goals; being candid and honest with coworkers and referral sources; understanding the roles, priorities, and goals of other stakeholders in the home lending process
- Support the origination process depending on consumer direct capacity, volume, and pipeline, the specialist will be asked to shift among these activities.
TRAINER
CHIPOTLE MEXICAN GRILL
09.2019 - 01.2021
- Back of house certified trainer, trained new crew members on prep work
- Worked at front of house helping and serving customers
- Trained on digital make line to put out take out orders
- Taking orders, preparing meals, packaging food items, and ringing up customer purchases
- Preparing food and ingredients, opening, and closing the store, and cleaning
- Ensure food items are properly stored and rotated
- Follow food sanitation standards.
CASHIER AND SERVER
SOMEBURROS
12.2018 - 09.2019
- Register concepts
- Expedite food to guests
- Clean and clear tables
- Phones and To-Go orders
- Opening and closing restaurant duties
- Ensure food items are properly stored and rotated
- Follow food sanitation standards.
Education
Some College (No Degree) - Information Technology
CHANDLER- GILBERT COMMUNITY COLLEGE
Chandler, AZSkills
- Microsoft Office skills
- Computer skills
- Writing skills
- Communication
- Teamwork
- Adaptability
- Work ethic
- Interpersonal skills
- Creativity
- Documentation Skills
- Positive and Negative Reinforcements
- Goal Attainment
- Skill Development
- ABA Techniques
- Social Skills Development
- Customer service skills
References
References available upon request
References
References available upon request.
Timeline
Behavior Technician
CENTRIA
03.2023 - Current
SUPPORT SPECIALIST
JPMorgan Chase Bank
01.2021 - 03.2022
TRAINER
CHIPOTLE MEXICAN GRILL
09.2019 - 01.2021
CASHIER AND SERVER
SOMEBURROS
12.2018 - 09.2019
Some College (No Degree) - Information Technology
CHANDLER- GILBERT COMMUNITY COLLEGE